LIAR'S and SCAMER'S, don't do business with this dealership unless you looking to get scamed and be lied to, if you want you can read my full review of Gateway Buick on Google.

Great Sales Experience, Kelvin Was Very Professional, Gave me a tour of there inventory, Very Happy with my 2025 GMC Acadia , Thank You

I'd like to express my gratitude to Marcos Reyes for providing a fantastic, no-pressure experience. I shared my physical disabilities with him, and he took the time to explain the Denali features that best meet my accessibility needs. Marcos was patient and clear in our conversations, ensuring that I understood everything. He made accommodations for my mobility and made the entire buying process comfortable. I highly recommend reaching out to Marcos for a top-notch buying experience

Can't trust the webpage! I was looking to purchase a 2024 GMC Sierra 1500 SLT that had great discounts. At first, I had trouble getting info from the sales rep and finally had to email the general manager twice before I got any response. When I got the proposal, it didn't include all the discounts and was told I couldn't get them because of the special financing @ 84 months. I don't agree with that as it just a standard rate for GMC. There is a special rate listed @ 1.9% but that's it. The website also gave huge numbers on the trade which the dealership came back and said it's worth 4k less. The website also has a deal work up sheet which includes all charges and monthly payment and rates. It included all of the discounts and even included the original trade valuation. I am waiting to hear their, explanation of this as I sent them a copy of the deal page in an email. I would be surprised if they even responded.

If I could give negative stars, it would be more clear how awful my experience had been with Gateway

Be mindful of the condition your vehicle is in before their service center performs any service to your vehicle, especially if your vehicle is an older model with high mileage. This is a long read, but it may save you a lot of frustration. I have a 2007 Yukon with over 250k miles that had a motor oil change completed on it at Gateway’s service center in med-December, 2023. Not long after, I began noticing xxxxxxof oil on my driveway. This was unusual because my truck did not have any issues with any fluid leaks prior to Gateway performing the oil change. One week passed from the day the oil was changed before I was able to inspect the truck. It was clearly visible that motor oil was dripping from the motor’s oil pan drain plug. I loosened that plug and noticed metal shavings along the drain plug. I immediately contacted Gateway’s service center and was eventually able to speak with the shop foreman, Mario Montante. I explained the situation and mentioned that I wanted Gateway to inspect the oil pan, but was told that I would have to pay a service fee for them to do so. I found this to be unreasonable, especially after explaining that the motor oil leak began after it was serviced at their shop. I asked if the tech who performed the motor oil change included any notes in their service report stating that any leaks were observed prior to beginning the oil change. Mr. Montante replied that the service center would not have even begun working to change the oil if an oil leak was observed before beginning the service. Mr. Montante then confirmed that the service report did not include any notes that my truck had any leaks prior to the tech beginning the process of changing my truck’s motor oil. Mr. Montante’s solution was to only offer me pricing for the replacement parts and labor, but that I would have to cover those costs. The reasons given for Gateway not covering the costs include: my truck’s motor has over 250,000 miles; the previous motor oil change performed by their service center was approximately 50,000 miles ago; the wear and tear of my truck’s motor could have caused the oil pan drain plug to give out; that their service techs perform work to certain rules and specs; that the oil pan drain hole could have been damaged by someone else prior to their service center performing the motor oil change; and insinuating that I may be attempting fraud by trying to have Gateway cover the costs of the damage. I replied that their own service report does not mention notes about my truck having any leaks before the tech began servicing it, that same service report also does not mention damaged threads to the oil pan, and that it is highly unlikely bolt threads become stripped from wear and tear. I then asked Mr. Montante if I could speak with his supervisor. Mr. Montante said his supervisor’s name was Jerry and that he was listening to the call. However, Jerry never get on the line to speak with me and I was told he had just left the office after asking to speak with him directly. Before ending the call, Mr. Montante stated he would email the service report and summary of our call. I have yet to receive any communication from Mr. Montante. I sent an email to Mr. Montante, Jerry, and several other Gateway employees on December 22, 2023, detailing the situation and requesting that someone at Gateway contact me in order to resolve the situation. I have yet to be contacted by anyone with Gateway. I mentioned to Mr. Montante during our call that my truck is a family vehicle and relied on daily. This means I could not risk continuing to drive my truck without risking my family’s safety and damaging the motor unless immediate repairs were made because the extent of the damage to the oil pan threads was unknown. While working to find a solution, I discovered drain plug was over tightened which stripped the oil pan drain hole threads and chipped the surface of the drain hole opening. The oil filter was also over tightened.