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The Infiniti of Fort Myers service department is the best in comparison to all luxury car service departments in Fort Myers. Zack is informative and follows through with communication both in writing and using technology. I’ve also had success with Jenna in the past who replaced Rick who was there for many many years. I just wish Infiniti as a corporation would upgrade the changes in the models to keep up with the times. There is so little change between a 2024 and 2026. It is very sad and concerning for the future.
My car had a recall and, Ed, in the service department contacted me to let me know that they would make it very convenient for me to get my car checked. They drove to my work, picked up my car and left me a beautiful new loaner. They checked my car, washed it, vacuum it and returned it the next day after determining my car did not have any engine issues. The communication was great and they made it super easy to get my car checked. The drivers were friendly and helpful. I would highly recommend this dealership and their service department.
Ed and his team did a great job of fixing a self induced problem at no cost. Excellent customer service!
Every time I go to Fort Myers Infiniti to get my QX60 serviced it is always a pleasure. Ed is always a joy to work with. He is very knowledgeable and nice. Would recommend to everyone i know.
Had a great experience at Fort Myers Infiniti last Saturday and Monday July 25 and 27. Got a new 2027 Infiniti QX65 Autograph on Saturday and Armin and Nick were fantastic both days. Had a small issue with the back passenger door and Ed from service handled that on Monday. Overall a very friendly dealership with competent staff that, I feel, truly want to be helpful and make the experience of purchasing a car not as awful as it really is. Hard to go from 10 years of no car payment to a big car payment, but… Oh SO WORTH IT! I love my new vehicle and suddenly I feel like driving everywhere! Thanks Fort Myers Infinity! ♥️
dealership is great good people very friendly they take care of my suv very happy with everything
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