Pedro has been really proactive and helpful in all of our questions and services. He was very professional and knowledgeable about the information.

I had a very bad experience here back in November and I posted a negative review. The service manager reached out to me, and offered to "take care of me" the next time I needed service. I gave him the benefit of the doubt, took down my negative review, went to my next scheduled service today, having coordinated with said service manager in advance; only to find that he wasn't there, and there was nothing done for me. Did my service paid full price, no discounts, nothing. Suffice it to say I wont return here. Somehow asking for a chance to make things right, and failing to come through is worse than just living with the first bad experience.

Poor service and misdiagnose of my Rav4 Hybrid. Went in May 2023 for rodent damaging my windshield wipers wiring harness. Was fine until Nov 2025 when the wipers stopped working when I was driving in the rain in a remote area. Real dangerous. Brought it back to Hanlees Davis Toyota and they did a diagnosis and assured me it was not the wiring harness they fixed. I was skeptical. They told me to replace the wiper motor which I did at Novato Toyota since it was more convenient. One week later, wipers stopped working and Novato Toyota did their own diagnosis. They said it was the faulty wiring harness Davis Toyota installed and misdiagnosed. Davis Toyota gave me money back for repairing the wiring and diagnosis but not the wipers motors I didn't need which I paid $500 for. They didn't apologize, indicate concern, or show much care on putting me in a danger, wasting my time, and costing me money for the time I took off work to deal with this. Please beware of taking your car to them.

I was satisfied with the initial service, but the dealership didn’t give me the only piece of paper I needed—-the orange certificate that stated the recall work had been done. Thus, when I went to the DMV in Lodi (near my farm) to get my car registered, I was unable to complete the registration. I had to drive back to the dealership in Davis and request the orange certificate! This should automatically happen at the completion of the recall. Unfortunately, this took from Friday until Tuesday and resulted in an $80 late penalty for being one day overdue!

I never met Raymundo. I worked exclusively with Brandon Solorio. He was great. He is very knowledgeable about the inventory was able to answer any questions that I had. When the answer was “I don’t know “ he went and found out. It was a pleasure to work with him.

Friendly and great customer service will tell my friend and family about the Hanlee Toyota