I was treated respectfully, my issue was addressed quickly and the loaner I was provided was clean and well maintained. I was pleased across the board!

The experience at Palmer Dodge was exceptional. Adam was a great sales consultant who listened to my needs and didn’t waste any time in finding the perfect match.

Excellent communication and got the price I was looking for! A little late on delivery but if that’s all that’s wrong, I’m satisfied!

Very nice people their and service was great their. And they worked with us every step of buying it.

Everyone I spoke with was very friendly and knowledgeable in the vehicles they were selling. There was always answers to questions and the purchasing of the truck was simple.

Austin was, without question, the worst part of this entire experience. His communication was terrible. Calls went unanswered, messages were ignored, and I constantly had to chase him down for updates. At several points, it felt like getting a response from him was harder than buying the actual vehicle. The most frustrating part is that I specifically told Austin I have an 8-month-old and a 2-year-old and asked one simple question before purchasing the vehicle remotely: does it smell like smoke? I was assured it did not. The car arrived and, within seconds of opening the door, multiple people commented on the smoke smell. There is no other way to say it—I told him I had two small children and he sold me an ashtray on wheels. Thankfully, Chris, his sales manager, stepped in and actually got things done. Chris was responsive, professional, and followed through when Austin would not. If Chris hadn’t gotten involved, I genuinely don’t know where this situation would stand today. Thomas in finance was excellent. Transparent, efficient, knowledgeable, and a pleasure to work with. He was easily the best part of the entire transaction. If this review were based solely on Austin, it would be one star. Chris and Thomas are the reason it’s higher.