Luis was great help and was very attentive to our needs. He helped us with a good car.

Leaving the dealership and driving the car home showed a significant improvement in the ride and handling of the vehicle compared to my previous visit about a couple of months ago. So I appreciate the attention to detail the mechanic whom worked on my car performed. Additionally the wiper issue was resolved to my satisfaction. However I was disappointed how long it took to resolve the issue with the new wipers that were replaced in Dec. 2025 and soon after you could hear a screeching sound loud enough to be very annoying. It took about 3 or so return visits to finally replace what was obviously a defective wiper. The brake job concerned me only because I was in two months prior to replace the rear brakes with no mention of any issues with the front brakes and as I drove only about 2,000 miles the brakes became progressively worse as reported in my service visit. I know things can wear on a car but it’s a very low mileage vehicle that is hardly driven and when it is I’m the responsible driver. Never hard on the car. I know how important the GM survey I’ll receive is to your business and I don’t want to hold individuals responsible when your dealership up to this point has been outstanding in all ways not just with service. Ellie Snows follow up from Crabtree has been very disappointing and having me consider other options for servicing my vehicles and recommending your dealership. Sincerely, Ernest Scinto

Service under the McDermott name was always top notch and I am glad to see it has continued under Crabtree. Dave Fagnani in service is the best advisor, always so helpful and keeps you informed every step of the way with the progress on your service and any recommended items. Also working in a doctors office I love that I can drop my car off for service on my way to the office in the morning and pick it up & pay at the sales reception desk after service has closed for the night. It makes servicing my car so easy! Keep up the good work and high standards and I'll always be back and recommend this dealership to anyone.

Anthony was our sales consultant and he went above and beyond. Would highly recommend to ask for Anthony.

Shady business practices and wasting peoples time. Dealer made me wait around for over an hour to then pulled shady nonsense about trying to keep the balance after paying off my trade in. Shady dealers should get no business.

First time appt for a nail in my tire. I got there 2 hours earlier than my scheduled appt and Marc, as my advisor, was able to explain all my options and understand that I was coming in that morning after a long over night shift at work. Within 45 mins, he was able to get me in and out, have the team patch my tire, and able to bill my warranty at no cost to me. Definitely will make this my home dealer while in town and I hope to work with him more in the future for any needs!