Tell us about your experience with Russ Darrow Kia of Madison.
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This was our first time at this dealership and our experience was great. Everyone was friendly and helpful. Everette Buol met us at the door and was very nice and helped us answer all of our questions. He helped us from beginning to end and even helped us with details that we would not have noticed right away. We would recommend him and this location every time.
Lorenzo (Sales) was very nice and quickly helped me find the car I wanted when I was short on time. I met with him 4 times for short periods of time (because that is all I ever had) and in the end we accomplished the goal of finding the right car for me
Antonio was wonderful to work with, and I’m so glad I chose him as my dealer. He was professional, knowledgeable, and incredibly responsive throughout the entire process, taking the time to answer every question I had—even outside of normal business hours. What stood out most was how kind and helpful he was from start to finish. He made the experience easy and stress-free, never making me feel pressured, and always taking the time to explain things clearly. He even helped me uninstall some difficult car seats in the heat, which was above and beyond what I would ever expect from a salesperson. Even after the sale, Antonio has continued to answer questions and check in to make sure everything is going well. That level of customer service is rare and truly appreciated. He is hands down the best car salesperson I’ve ever worked with, and I would absolutely recommend him to anyone looking for a vehicle.
I appreciated the individuals we worked with and the questions asked to lead us to the right vehicle. We did end up going over our price range which was not ideal, and we did end not know this until we had gotten to the financial person. It would have been good to know the cost sooner. We still bought it so it worked out. We did end up noticing a potential issue with the car after getting it off the lot.
10/10 on customer service. Antonio was great and was very helpful throughout the whole vehicle transaction.
He was kind and easy to work with. Recommend him to others. Thank you, Antonio.
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