UPDATE: I had a bad experience selling my vehicle to this store but yesterday I was contacted by Luisa Gonzalez which completely changed my view of the dealership and made me feel heard and that was what was lacking before. She first reached to me by phone and email saying that she got things sorted out and had my check ready and asked me to come by to chat. Once I got there she was very apologetic, explained the miscommunication which was their internal problem and also told me she had conversations with all departments involved to make sure this is not a problem in the future. She never pressured me to remove the review or that I had to give a good review and offered a gift as an apology which was very nice of her but not what made me update the review. Just the way she spoke to us and handled the situation was enough to make me want to update the review to reflect the situation. FIXED: I sold my car to this dealership back on May 5th and the salesperson told me that the surplus check from my payoff would be ready the next week. When I went to the dealership after 10 days I was informed that the salesperson had lied to me and it normally takes around 2-3 weeks. I went back there after 3 weeks and they said they still don’t have the check for me and are saying that the bank sent a paper title but upon checking with the bank it was the electronic title and I showed them the lien release but they still say they need the title in hand. The salesperson even said the car has already been sold when I stopped by to give the second key of the car a week after the sale. I have sold cars before and this is the first time I have to wait this long for a check. I am feeling very frustrated with the lack of communication and the run arounds they are giving me. One of the days I called they even said the check was ready before even checking and when I arrived it was not there. Alexandre Azevedo Takahashi

I had an amazing experience at Napleton thanks to Joshua! My warranty company was giving me a hard time, refusing to approve something that was clearly covered. Joshua went above and beyond, contacting them multiple times and making sure everything got straightened out. He genuinely worked to get me what I needed, rather than just brushing it off. His dedication and persistence made all the difference. If you ever need help at Napleton, Joshua is the guy to go to! Highly recommend.

Edwin Cabrera at Napleton Kissimmee has been my salesman on multiple purchases and has made reasonable pricing that benefits both the dealership as well as the customer both in the private and now in the commercial aspect Look forward to continue on future purchases negotiations

recently visited a few weeks ago, and Shannon was amazing—so helpful, knowledgeable, and patient, even with all my questions. The team is friendly and professional. 10/10 recommend!

Saludos, llevé mi auto por un recall y el equipo de servicio fue súper, Jeremy y todo su equipo de trabajo se esforzaron para dar el mejor servicio y conseguir la satisfacción del cliente. Los felicito, sigan así dando el mejor servicio al cliente. Critica constructiva, siempre hay espacio para mejorar. Debe el equipo de servicio coordinar ellos mismos las citas para poder acomodar los clientes según sus necesidades.

Mandy my service advisor was amazing. The dealership itself is OK I have had multiple issues with them previously, but this visit was much better. The organization and attention to detail with Mandy was great. She went out of her way to help me and ensure my car was done quickly. I was having issues with some thing covered under my extended warranty but a diagnostic test usually at least a 2 to 3 day turnaround time was needed first . She heard my concerns and genuinely cared. She did everything in her power to help me and ensure my car was back to me ASAP. I hope she stays for a while because I am considering keeping my oil changes through the dealership instead of my local shop. Thank you, Mandy!