I checked online and found a vehicle i was okay with the price, so i went down ready to buy it. When i arrived i was brought inside they were telling me about how they had it and how the vehicle was a great deal, but when it came time for the test drive they switched up and said that they couldn't sell the vehicle to me due to a recall. Once that was said then the salesman immediately tried to sell me on more expensive options or ones that wouldn't meet my needs. These people use a good-priced vehicle to lure you in then try their hardest to sell you on something you didn't want or ask for. This is a blatant bait-and-switch scam because they are advertising something they know can't be sold to lure in customers.

The service department has a lying jerk for a service writer. (O.J.)He will say one thing over the phone, then hose you once you give him your vehicle. I will never set foot in that dump again.

HORRIBLE EXPERIENCE. I worked with Omar, he told me several things were wrong with my Ford Escape. After telling him I wanted to get the service done at a local repair shop, he refused to give me a print out of what the official diagnostic found. Instead, he wrote on my receipt “purge valve and expected this to suffice. After taking it to a different car repair shop, turns out this is not even the issue. I am demanding my $170 diagnostic fee back.

Pretty bad experience, came in to look at a 2020 Mustang GT and assistant sales manager Graham Wariso would not work with me on the price. Just a few days ago there was a heritage discount which he said was no longer on the table because “they needed to make money” but I thought Ford was looking out for Americans during this crisis? Apparently Heritage Ford cares more about money than they do their customers. I was ready to sign on the dot for the right deal but Graham didn’t want to make it. And no test drives? They “don’t want to add miles to their new cars” they didn’t mention COVID in the reasoning at all. I’m not sure if they thought I was too young to buy a car but I was treated unprofessionally and I do not recommend this dealership to anyone.

Service manager Nunie is rude and unprofessional. Just tries to get rid of you instead of actually trying to get a problem solved. He wanted to argue and was mocking me when I went to get a repair done on something a tech damaged. The sales people are actually good but I would never buy a vehicle from here just because of the service manager.

Took my car in to get checked had an appointment they call me next day tell me they couldn’t find the problem they would have to ckeck the transmisión but it would have to be till maybe 2 weeks later but my car had to stay in the shop to save the spot to have it checked when ever they had time I didn’t agree leaving it there so long without it being checked so I go pick it up ,my surprise when I get home and try to turn it back on it’s completely dead, I called to have it towed to a shop turns out ford mechanics had loosen a connection that goes to he battery, Why would they touch the battery it had nothing to do with what I took it in for.