Tell us about your experience with Lexus of Cleveland.
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All of the staff I worked with had superior customer service skills. As someone who works in the auto industry, I felt comfortable and safe in the fact that they were going to help me get the car I wanted. Special thanks to Terry and Chris!
Excellent friendly explanations? sales experience word word word word word word word word word word
Ryan was very considerate and professional while we discussed my purchase and trade-in online, as I live out of state. Everything was very easy. Abed helped me through the process at the dealership, as Ryan was away. He too was wonderful to work with. Chris Harrah in finance finalized my whole experience by making sure everything went seamlessly and kept me updated on everything involving the transfer of the title. I was treated with great respect and concern for my satisfaction and I can honestly say I was extremely impressed with everyone at the dealership! I would highly recommend them and visit them myself again.
The entire purchasing experience was quick and efficient. Matt Long was our sales rep. He knew the vehicle and options and presented the information clearly. The vehicle was back ordered so there was a delay in receiving, but Matt kept us informed on progress as well as he could. Matt facilitated getting paperwork done ahead of the final purchase visit which sped that along. Final paperwork and car pick up was efficient. Great overall experience.
I had a great experience working with Matt Long. He was friendly, professional, and communicated well throughout the entire process. Matt made the purchase of my SUV easy and stress-free. In fact, everyone at the dealership was friendly and helpful.
It was a lovely experience; Margaret was very knowledgeable, courteous and very lovely to be around
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