Kocourek Wausau Imports

1501 Morning Glory Lane

Wausau, WI 54401

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What Others Say

Worst experience ever!!!!!! Bought a van last September, one thing after another is going on with this van, 1st week engine blew, took forever to get anyone to call me back or tell me what’s going on with it, got it back then the spark plugs and coils started to go out one by one 3 to be exact and not all at the same time, then the drivers side window switch broke followed by the rotors and pads and now the struts need to be replaced!!!! Haven’t even owned it a year!!!! Have the extended warranty nothing is covered under it. Definitely not happy and will not be referring anyone!!!!! Do Not buy certified pre owned, not even a year and have put over $5,000 into it.

Terrible service, long wait for appointment, Kevin is not easy to deal with. No help.

My daughter leased a 2017 Tucson turbo. In the last five years that vehicle has been at their service center for a total of more than 4 months. The turbo has been replaced twice. They did not offer a loaner vehicle so she had to borrow or rent a vehicle for 16 weeks, 80 days! Communication from the service department has been dismal. They have not contacted us despite our voice messages asking for updates. My thought is that they are either incompetent or just don't care about their customers.

New car with multiple issues. BAD service- very unprofessional service department! Refused to honor the tire quote I received from them because the guy at the counter didn’t give me the quote- I got the quote from the lady in the room next to him (Hyundai) Kia…service department was also bad! Their master mechanic apparently didn’t know much after over $400 “diagnosis “ charge”! What a joke! Abbra- body work-I had to take it back to get it done right! Can’t even change out a battery without taking it to a dealership (computer). They replaced with cheapest 1 year battery from down the street and charged me almost $300!

These greasy fools think they can get customers to come back after selling them broken stuff. Not fixing it as soon as it’s noticed or even before they sell a $30k+ vehicle maybe have it in working order. These idiots never heard the customer is always right! -1/10 I recommend anywhere else before these greasy fools.

Didn't disclose 3rd motor installed in my Tuson at 22,000 miles. Front end work and parts two aliments. And now a clutch replacement they refused to do... Very dangerous operation. They need and didn't care what so ever. Safety they didn't care.....