Tell us about your experience with Fox Valley Volkswagen Crystal Lake.
Reason For Visit
Did you purchase or lease a vehicle from this dealership?
sales Dept.
service Dept.
finance Dept.
management Dept.
internet Dept.
How was your experience with the vehicle financing process? (Optional)
How would you rate the speed of your transaction? (Optional)
How would you rate the dealership's explanation of final vehicle pricing? (Optional)
If you traded in or sold a vehicle, how was that experience? (Optional)
How was the communication from the service department? (Optional)
How would you rate the service center's explanation of cost of service? (Optional)
How was the speed of service for your vehicle? (Optional)
How would you rate the quality of work performed? (Optional)
How was your vehicle home delivery from this dealership? (Optional)
Did you wait at the dealership during your service visit? (Optional)
How was your service pickup and delivery with this dealership? (Optional)
How important is the quality of the dealership's service center in the decision of where to purchase a car? (Optional)
By clicking "Submit Your Review" you expressly agree to DealerRater's Terms of Use and Community Guidelines and certify that you are not associated with a dealership.
Daniel was a pleasure to work with through the process. Upfront pricing from the start. Made the purchase super easy.
Bakari was the absolute best, process went smoothly and easily. Will definitely be back next time I need a car!
Michael vaintrub chris very good people to do business with I bought vw tiguan 2023 certified thank you fox valley
Outstanding experience, Daniel is extremely knowledgeable and explained everything thoroughly. Would highly recommend this dealership.
Everyone was very friendly, helpful and not pushy in any way. They listened to what I was looking for in a vehicle, helped fit my purchase into my budget and made sure I was comfortable.
The team was good to work with and attentive to my needs. The vehicle purchasing process was quick. Daniel Latcu picked up the car from a Wisconsin location on his day off and drove it to Crystal Lake. I was able to strike a solid deal with him, and also had a great experience with his manager, Chris Conglis. While the $500 initial deposit I paid wasn't applied to the original purchase, the team is working on a refund for me along with an additional refund on a maintenance package. Kyle Jones in finance shared clear communication on when I can expect those refunds to be processed, which I really appreciated. Daniel helped share details on how to use the features on the car, and even followed-up to see how the vehicle was performing. All in all, the team has been great to work with and I'd recommend them to all who are looking for a new or used VW. My wife and I will be taking our vehicles here for servicing, too.
Log in with the credentials you used last time you wrote a review.
We'll send you an email to verify your review.
Don't worry, we won't share this with anyone.
Please be sure that both your review and the title of your review reflect this new recommendation.
Would you like to update your review title?
You can choose up to 10 employees. Please deselect an employee in order to choose someone else.