I recently brought my vehicle in for a routine service, and as always, my service advisor was very kind, professional, and attentive. I am very satisfied with his service, and it is reassuring to see that his level of customer care has remained consistently excellent. However, compared with my previous experiences at this dealership, I was disappointed by two aspects of the service this time. First, the valet attendant at the drop-off area was not welcoming at all. He was wearing earbuds, did not greet me, and made me wait for quite some time before I finally had to approach him myself to get his attention. This was very different from the courteous and professional service I have experienced here in the past. Second, after waiting for a while, a woman who appeared to be assisting the service advisor came out. I am not sure of her exact role, but she took photos of my vehicle with her phone and appeared to check the mileage. Unfortunately, she did not introduce herself or explain what she was doing, and her manner came across as rather unfriendly. After that, I was left waiting again without anyone checking on me. When I eventually asked the valet attendant if I should wait inside, he simply responded, “Okay,” without any further assistance. I have been accustomed to a much higher level of customer service at this dealership, so this experience was quite disappointing. I sincerely hope this was an isolated incident and that the dealership can return to the level of professional and welcoming service that I have experienced in the past. The one positive, as always, was my service advisor, who continued to provide excellent and attentive service. I truly appreciate his consistency and professionalism.

He is very kind and professional and speaking Chinese. He considers both vehicle safety and appropriate cost for his clients.

Alex was great, kept us informed, provided support when asked, and come up with solutions that satisfy us.

Communication is very well and very professional I will recommend this place and especially with Peter very professional highly recommend him

My advisor Roy Wu was very helpful and called/texted me with updates as my car got serviced. He also checked and was able to get things repaired before the warranty expired.

Excellent Friendly, great that auto service is open on weekends for those who can't come in during the week