I’ve been servicing my Jetta at Herman Cook VW for many years now; I keep coming back because of their excellent customer service and their experience and certified VW trained service techs. Sure I can pay less elsewhere, but few places can keep my Jetta with 310k miles reliably and comfortably on the road like the service techs at Herman Cook VW. Eric Axford and his staff of advisors and techs are excellent craftsmen.

Proactive communication. Consistently meets or exceeds expectations Not the closest dealer to my home but worth the drive

I am a huge fan of Ricardo Sanchez. He is amazing. Extremely competent and a very caring individual. Can't give him enough praise .Great guy.

Customer service is excellent and now they have a video they send you on the needs for the car.

The service staff was very friendly. They listened to me describe my vehicle issues and gave me options on repair. They repaired my car within one day and also cleaned and washed it. I'm very satisfied with Herman Cook's Service Team.

I love this service center and drive across town when my car needs anything:) Ricardo does a wonderful job of interacting with customers and explaining why things are needed and giving updates etc! He’s the best:)