Originally I wanted to buy out my lease as my lease is up in a couple of weeks. No matter how many times I asked, they would not give me the buy out price of the car, instead they rushed me to sign to finance the car through them and would not give me a break down of supposed fees. My original contract said I would owe about 13,000 (not including fees) after the lease was up. Somehow the amount I would have paid went from 13,000 to 17000, to 22,000 to 28,000!!! They wanted me to pay more than double what my car was originally worth (my car is in great condition and has very little miles for it being 3 years old. I even asked how it got that high since my end of lease said I’d only owe 13,000 plus taxes and fees which should only be a couple thousand more. Financing never gave me a straight answer, just kept saying oh it’s fees but they never showed me a breakdown or anything. I told them I wanted to check with my bank first and they kept telling me I wasn’t going to find a better deal. They also said they had to keep my car to pre certify it and I asked them if that would cost me anything. They said no (apparently it costs them money to do this but I didn’t know this). I asked the finance guy Benito that this wasn’t something I had to go forward with yet right? That I can look around still and he said I could, just to give them a call if I go with their financing. They only gave me one paper to take to the bank that had the total of what the car would be after fees and the interest. The bank lady said the price they want for the car that is in good condition and under miles seems incredibly shady and that they should of given me more paperwork. She cautioned me that they were likely trying to take advantage of me and to seek other options. I came back a week later to get my car back and ask if I could just turn the car in since it just wasn’t worth the hassle to try to buy it. They told me because the car had already been pre certified through them, that they would be at a $3,700 loss and that I only had the option to buy or lease again. I asked how did this cost that much? And I believe it was Sam (also financing) that said oh because we did some stuff to it and we paid some fees and registrations. They didn’t do anything to the car. Also I paid the registration fee for the car two weeks before I came in so they lied about that too. He said that they would only give me my car back (I still had a week and a half left of my lease so the car is still mine till then) if I payed them the $3700. After a bunch of arguing and going back and forth, the manager finally agreed to give me back my car without having to pay anything. They could also not show me any of the contracts about the breakdown of pricing because supposedly the financial side was closed on Saturdays but i was there on a Saturday before and they were open. I also talked to Toyota financing and the finance lady also told me to never try to finance from Mazda since it’s terrible but instead go through a bank. It was a huge headache and it’s unfortunate that they just want to scam people. I will say that the seller who originally helped us, Eric, was very nice and pleasant to work with. It’s the financing side that don’t care and will lie to your face. Also after the second visit, they were finally able to tell me the buy out price which was $17,000. Why couldn’t they just tell me that in the beginning???! I also find out from another dealership that my car has had a recall in July for faulty back up camera. This was never at any point mentioned by the dealership! Anyways after that experience I went to another dealership (not Mazda) and they agreed to buy the car from me. This experience was so unnecessary and it sucks because I really like the Mazda brand. If I do buy or lease another Mazda it will not be from the Wescott location. Go to the El Cajon location instead or just anywhere but here!

They take advantage of women and try charging for services not needed. I went in for a recall check and they told me everything was fine but I needed new brakes because they were almost metal to metal and it would cost me $500 and they could get them done that day. I decided to refuse the service and took it to my cousin who is a mechanic and he said the brakes were at 75% and had a year left on them.

Is there a zero star option?? DO NOT BUY FROM THIS SHADY DEALERSHIP! THEY ARE LIARS AND HAVE SKETCHY TRICKS TO GET MORE MONEY OUT OF YOU! I feel sorry for anyone that buys a car from this dealer. I was smart enough to catch their tricks and lies on the spot and walk away... I came in with a pre approved check from NavyFed and $1000.00 down payment cash. After hours of negotiating we finally worked out a deal, or at least I assumed so... and all of a sudden they tried to trick me into signing a credit check application (even after I repeatedly told them, "I am NOT running my credit, I have a check from NavyFed and $1000 down payment"). They still handed me a Credit Application and said it was "required to give them my ssn and sign a credit application in order for the dmv to approve the sale" LIES!! I'm not stupid. I laughed at them and said, "I'm not signing that, I've never in my life heard that one before!" Then they had me sitting for a very long period of time till they walked back up and said to me, "Sorry, we won't do this deal without running your credit." So I walked out. They wasted me entire night and hours on end! DO NOT LET THESE GUYS TAKE ADVANTAGE OF YOU OR TRICK YOU INTO BUYING SOMETHING, THEY ARE GREEDY SCAM ARTISTS AND LIARS! A very greedy dealership, would NEVER give them a second try.

It was easy to just go in and get taken care of for my service on my vehicle. Everyone was easy to work with. Westcott Mazda all the way

This dealership was very friendly. I came in with my one year old fussy daughter and they were very friendly and trying to make her smile all while giving me the best service into getting the Mazda CX-5 that I wanted.

The sales representatives were terrific! I went to different dealer such as Honda and Toyota, but their approach was rude. At Mazda I feel comfortable and a valued customer. As a female I was treated with respect, which I did compare with the other dealers.