Tell us about your experience with Eddy's Toyota of Wichita.
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sales Dept.
service Dept.
finance Dept.
internet Dept.
administration Dept.
parts Dept.
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Really nice place Ijust think if they do a diagnostic and they fix the car that they should not charge u the diagnostic price
I was very happy with Sedrick. He was polite, respectful, and patient throughout the process of reaching a contract agreement. He even filled up my new vehicle with fuel when I had to return because of financing issues. His customer service was outstanding. Unfortunately, my experience with the finance department was very different. Before coming to purchase the vehicle, I had already been pre-approved for a loan through my personal bank. Even though the finance team knew this, they encouraged me to go with another lender for a slightly lower interest rate. I agreed, but five days later I was contacted because that lender decided not to take the loan. I was then offered financing through a different lender at a higher interest rate, which turned out to be the same rate my own bank had already approved me for. In the end, I went through my bank, and they were able to match the lower interest rate that was originally offered. Everything worked out, but the process created a lot of unnecessary stress and extra work. While I am very impressed with Sedrick's service, I cannot say the same about my experience with the finance department.
Good communication with customers on time to pickup make customer happy by the way thank for all employees
They got my car service done a day earlier than expected. That was great! They checked and rechecked. I appreciated the thoroughness.
Hong always takes care to make sure I know all the details of service. He is a professional who is also a really nice guy. Thanks Hong!
Salesman was very professional. He help me make the right choice. The Premium XLE was what I wanted
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