11377 Airline Highway
Baton Rouge, LA 70816
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Very dishonest staff in the service department. It’ seems they are pushing parts to sell and screw customers over to fatten their pockets. They go back on their words and it’s really sad and obvious they are crooked. My daughter a professional student in Baton Rouge and I’m several miles away. I’m highly mechanically inclined and I wish I would have fixed the vehicle myself instead getting screwed by some crooks.
The service department caught our vehicle on fire while changing the lifters, lied about it, and told numerous lies throughout the process after we discovered there had been a fire in the engine bay of the truck. Service manager was rude with every encounter. General manager was great until it came down to honoring what he and their service director offered/suggested to rectify the issue. Now, they are trying to sell the vehicle that has had a fire in the engine bay and has had issues after they “fixed everything”.
Service department is awesome. They took care of my daughter with care and compassion when her car needed repair. That is not common in today’s business world. Highly recommend for service of your Chevrolet.
Great service and was a pleasure to deal with. Letty thank you, you were great. Did not take long like other dealerships, they definitely on top of their game.
Amazing. Ben and Robert will make your experience the best. Great dealership great people. They raised the bar!
NOTHING ALL STAR ABOUT THIS PLACE! Mr. McNab is the epitome of what the world thinks car salesmen are! He proves that there are still some unscrupulous, seedy and downright unconscionable ones out there! It is definitely unsettling that he has a leadership position and represents a brand as management. LIED UNTIL THE BITTER END! Told me he could NOT make a deal in 72 hours that I made overnight! He sold the vehicle from under me and its still sitting on the lot. I guess his friend/associate changed their mind or didn't come through as he expected! Perfect ending for a prefect fiasco AND LIAR! Me? I'm riding high in my new 2024 3500 truck from TRAPP CHEVROLET! I told you Mr. McNab I would make you known for what you did! Well, it starts NOW!
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