Tell us about your experience with Russ Darrow Kia of Waukesha.
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service Dept.
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Waiting area was comfortable and when I relayed that I needed help adjusting the roof rails they were happy to help
I love this dealership they took care of all my needs and my car is in perfect shape now
No signs to direct where to go for service during construction. Everyone was nice and work was done efficiently
Wally did a fantastic job walking me through the whole process of trading in my car and leasing a new one. I would highly recommend talking with Wally.
Wish they had more cars on the lot because getting a model in a different color was a bigger problem than it should have been. Took over two weeks and they didn't exactly match the offer made on the initial day (for a car they were told I wasn't interested in because it was the wrong color). To their credit, they kept me in the loop and Wally, our salesman, was very good. Ultimately, Wally went the distance and made the trip himself to get the Sorento in the color my wife wanted. The ensuing negotiation (with the sales manager) was frustrating (for the above reason) but we still secured a good price. Definitely one I will sleep comfortably with!
Wally was a wonderful salesman to work with. He took his time and answered all questions. He also spent additional time showing me all of the vehicles features and setup for my preferences. He has also followed up multiple times since the sale to see if I needed further assistance.
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