Worst service department ever. Scheduled a service appointment and brought my truck in. After I left, the dealership called back and said they didn’t have the parts to fix my truck. Very disappointing

Absolutely terrible and unprofessional experience with Best Chevrolet in Kenner, LA. I had a deal finalized on Tuesday night — everything was agreed upon. I was clearly told to get my insurance done so we could complete the process. By Monday, they asked for a $2000 deposit, which I sent the same day in good faith. Then on Tuesday, after I finally secured commercial insurance (which is NOT quick or easy and realistically only gave me Friday and Monday to handle), I get a message saying they SOLD the car because “it took too long.” Are you serious? No calls, no warning, no courtesy, nothing — just sold it out from under me after taking my deposit and knowing my situation. I tried calling multiple times, and they completely ignored me. When I asked to speak to a manager, they kept saying they were “busy” and never got back to me. The agent Abdul Thomas and his manager Juni handled this extremely poorly. This is not how you treat customers who are actively trying to follow your instructions and complete a purchase. This dealership clearly does not value honesty, communication, or customer respect. Be very careful before doing business here.

Please read this review before doing business with this company. My wife and I were looking for a new Suburban with the diesel engine. The only black sub with diesel in Louisiana was at this dealership. We setup an appointment to test drive and the wife fell in love. This was after work on a Friday 6pm and they close at 8pm. Started haggling process with salesman and General Manager and took way too long. After finally agreeing on price and requests it was 9:30 pm and they closed at 8 pm. Part of the agreement in writing, the dealership would (on a BRAND-NEW vehicle) repair a tear in the head liner, fix 3 small dents in the rear driver side and install the ceramic coating on the doors edge and inside the handles (which should have come standard and we were charged for), but this was 9:30pm. We all agreed that we would take the new sub home and later the dealer would come pick it up and do what they agreed to do. They did pick the sub up and attempted to make a repair on the head liner, but was a different color and was not the same material. We emphasized during the negotiation that we really wanted out BRAND-NEW vehicle to not have a tear in the head liner. They said they would order the part required and would fix at a later date. The ceramic did not get installed but the dents did get fixed. From that point on, we have not been able to get ANYONE on the phone. The sales guy is no longer employer there, and all of the secretaries there know who we are and NEVER put us through to anyone who can do anything. The GM is always “away” when we call. I asked a secretary when the GM is normally available and her response was “he does not have a set schedule… all I can do is leave a message”. My wife and I have left multiple messages and have called many times and get the exact same runaround. We have never been rude or raised our voices to anyone, but got the WORST Chevrolet treatment all the same. I have never been so disappointed with the unprofessional way we have been treated. The blatant ignoring and lack of integrity is crazy to me. I cannot believe they can run a business like this and do well. Please, if you read this review, do not do business with these people.

We’re a family-owned transportation business, and depend on every vehicle in our fleet. We purchased a Suburban from Best Chevrolet in February 2025, and within a week it needed servicing. After months of loaners and service visits, we were issued a 2022 Tahoe in late May. That Tahoe started experiencing issues in the first week, and by August, we’d already had it in the service center four times. Unlike the Suburban situation, we’ve only received one loaner vehicle this time — making it difficult to maintain our business flow. We’ve had to decline long-term rental income and reassign other vehicles as backups, affecting our ability to serve customers. Despite reaching out to the General Sales Manager, Chevrolet corporate, and the Louisiana Motor Vehicle Commission, we’ve received minimal response. The lack of accountability and poor post-sale communication has been incredibly disappointing. We expected reliability and support after making such a significant investment. Instead, we’ve been left without clear answers or a permanent solution.

Awful service. My car sit there almost 3weeks and still didn't get fixed. I have been calling to let them know the car still doing the samething no answer

RUN RUN RUN FROM THIS PLACE!!! Bought a car last year (2020 CT6) from them with an issue that i still drove off the lot with because it was guaranteed to be fixed. After over a year trying to get this solved with “best”(yes, multiple over an hour trip to their dealership because the warranty they sold me would not cover the issue because it was on the vehicle prior to purchase) we now get told by the general manager that it is not their problem, they did what they could. I now have to drive to a different state to get a real dealership to fix what they couldn’t do. Please do everyone a favor and avoid this dealership. Also, please avoid this dealership.