Tell us about your experience with Albany Subaru.
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service Dept.
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Friendly staff and nice accommodations. I was able to work while I waited for my car.
Fast and easy scheduling and drop off of vehicle. Work completed as advertised. Advisor kept me informed of findings.
I needed new tires this time, discovered during a routine visit. The service rep (I'm terrible at names, but they are all terrific) gave me 3 options before I left that day (I picked one then), and an appointment 3 days later, with the info that it would take all day. Then I got my DMV renewal which required a smog check, which I didn't have much time for. I was able to add the smog biz at the last minute. When I arrived for the appointment, the new rep double checked my tire choice. I am always impressed by their attentiveness to client needs. The appointment went better than hoped-for as I was out about 2 hours early. My new tires are great and I can relax on long road trips. Best of all, the DMV biz is done! Subaru Service is great.
Friendly, fast, helpful, reassuring come to mind. I look forward to many years of this service center maintaining our car.
Andrew was knowledgeable, patient, responsive to our questions, and personable . And we are satisfied with the car we purchased.
I have been a very satisfied customer for 11 years (since I purchased my Subaru) and am more than pleased with the service.
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