Good honest people. Willing to negotiate. We had a good experience. Bought a used car less than a year old.

I was disappointed with my experience at MetroWest Acura for my first oil change and tire rotation. My appointment was scheduled for 8:30 AM, and I was told it would take about an hour. Although I arrived on time, the garage doors didn’t open until 8:40. The service handler was not particularly friendly, and after my car was serviced, I received a text at 9:46 AM saying it was ready. I then waited an additional 25 minutes for someone to complete the paperwork and release my car, making the total visit nearly two hours. During that time, I had to repeatedly ask about my car rather than being kept informed or having someone come to assist me. I understand they were short-staffed, and the handler did explain that someone had recently given notice. However, I would have appreciated better communication, a more welcoming attitude, and a more efficient checkout process. Unfortunately, this was not the level of customer service I expected from Acura for my first service visit.

Best customer service in auto repair department.i appreciate the follow up services they offer.

The sale rep is out standing, Jimmy Goon makes the purchase goes smooth. He answered and follow up all the questions and paperwork.

My service advisor, Eduardo, was very helpful! I always receive prompt service and appointments when I call.

I had an excellent experience with the car service here. The staff was professional, the work was completed quickly, and my car is running perfectly. I highly recommend this dealership!