Sat 8/23 traveling from CVG to Grand Haven; front Right wheel blowout on I96 @ 75MPH. Road service changed to spare (UGH!); drove @ <50mph last 130mi to Grand Haven (lived @lake for '77 - '85). Monday 8/25 to Muskegon MI AUDI. Met ZACH. Somebody from somewhere smiled on us. What a pleasure dealing with a young man possessing traits performing customer service the way it's taught but sadly more than not rarely experienced. I speak from 50 years of small to large corporate responsibility both U.S. and dealing with European, Asiatic and African personnel in similar companies. Zach quickly procured similar tires, correctly interchanged locations and mounted, checking for potential problems (wheel bearings, rim condition), keeping us informed of progress and promptly notified completion. Our visit/vacation could now continue unhindered. I know US AUDI (Virginia) keeps track of its various locations regarding business practices, including by visits (Have had various Audi experiences, as well as Porsche and GM/Ford due to cars owned and currently possess). I shall presume both Audi Muskegon as well as Audi US know how fortunate they are to have Zach presenting the "Audi" face to/with customers. IF NOT, THEY HAD BETTER LEARN RAPIDLY, lest competitive businesses grab him for their benefit!

Had repairs made today and Zack was courteous and very helpful keeping me informed throughout the process and everything went smoothly

They were super helpful and made the whole process very easy and simple! 10/10 would go with this dealership and Derik Hayes again .

THE BEST DEALERSHIP IN WEST MI. Great deals, friendly faces, & honesty. I will continue to send friends and family here.

Great Service. Super helpful and was able to compare all rates and answer all questions to help us find the best possible plan!

Our Nissan Pathfinder was our 2nd purchase this year from My Auto Import Center. We had such a Great experience the 1st time we went back again. Olivia Y. was our salesperson and was helpful and knowledgeable about the vehicles. We never felt rushed or pressured to purchase a vehicle. The service department was excellent from check in to pickup. Alex (sales manager) Steve (financial officer) and Troy (Nissan sales) were great to deal with also. We would recommended this dealership hands down to anyone.