Did a great job on the car for the first service interval. Video inspection was great to see as well

My service advisor Wayne was able to take a difficult situation and work with different departments to make sure that my service is able to be taken care of covered by what I had paid for in my prepaid packages. My dog had lost his back labor over the summer, which prevented me from being able to come in and get the service. Wayne took the time to not only get to know me but also make sure that they appropriate people were contacted to get the service to take place. I’m beyond grateful. this is one of the most fabulous experiences I have ever had at this particular dealership and I’ve been shopping with you guys since 2012. Because of Service like this, I will return to Mercedes-Benz in Rocklin. I have to admit when the company was sold to the new owner, there was definitely some hiccups on the sales side, but the service side has continued to impress me. Cheers to Wayne if I could give him 1000 stars I would.

Very knowledgeable and helpful. I was kept well informed about the status of my car, and they answered all my questions.

Excellent Service Advisor. He took care of the vehicle, explained everything. It was nice working with himm

Wayne is always stellar to work with. I am not a car person, but he makes me feel comfortable in understanding how to keep my car running for the long run.

Luis my sales rep and the Sales and General Managers were all very relaxed and not pushy. I felt the Finance Manager while a nice and knowledgeable guy was a bit too busy on the packages you can buy for your vehicle. Also he was supposed to get me the paperwork on the Monday following the Friday that I bought the car but I did not received until Thursday after I had asked Luis to check on for me and he did a great job of follow up on his end