Cash Grab? Possibly. Rude for sure, customer service is a joke I suspect unless you spend thousands on maintenance. I expected better from a Voss dealership. Simple transaction. Vehicle towed in to get key cut. My wife picks up the vehicle a week later and the tire is completely flat. So much so that I had to call roadside assistance and was told that it would be a quote of whatever new tire costs would be. Unaccpetable. I speak to the general manager and he tells me that he is not responsible for the vehicle because it was not in their possession. Where was my vehicle the whole time? On his lot. Where were the keys? with his cashier. In what way is this not in their possession. My vehicle by his own admission did not come in with a flat tire but somehow left with a flat tire. And he proceeded to what if me and say what if it was the Tow driver? So vehicle gets dropped off, worked on and driven by his own technician, no flat tire. But it is possibly the tow driver's fault? His solution to fix is me paying a discounted rate for the tire. I know I am just one person and that it doesn't matter to them. But I will still pass on the experience. It's the principal in this matter. I could see if I was looking to short a bill but my car literally went in with one issue which i paid for in full and came out with a completely unrelated issue. And the fix was simple. Instead they wished to make it worse over basically $100. So me as a customer is worth less than $100 for tire $250 if you want to include labor. Thanks. There is a point where doing the right thing has to matter more than a little profit. Which compared to how much they make wouldn't be worth the effort.

I have been a customer of Voss for decades, and they were the first place I went when I suspected my transmission was failing. However, upon arrival I was turned away and made to drive 40 miles North in an unsafe vehicle. They didn't even offer to allow me to use the phone to get it towed! Thanx Voss, I could have died on the road and no one there cares. I appreciate it!

The sales man (David Barnes) spent a lot of time with us explaining the features of the car. he also set up the "on star" for us and explained how it works and what it covers. He told me when the first oil change is due to go to him and he will take me to the service department ane introduce me to the men or women in the service department.