I can’t say enough about how impressed and genuinely grateful I am for the experience I had with Steve and Mohammed at Sloane Toyota in Malvern. From the very beginning, their engagement and commitment were exceptional. They took the time to understand exactly what I was looking for, worked with me to craft a deal that was truly tailor-made and competitive, and never made the process feel rushed or transactional. Their attention to detail, responsiveness, and follow-through were outstanding from start to finish. What really stood out was their willingness to stay engaged throughout the entire process. They were proactive, communicative, and focused on finding the right solution rather than simply making a sale. They also did an excellent job navigating product availability and the broader Toyota offering to make sure I had the right options to consider. And just as importantly, the experience at Sloane Toyota itself was terrific. There is a genuinely warm, welcoming atmosphere, and that extends beyond Steve and Mohammed to the broader team. Everyone I encountered was professional, personable, helpful, and clearly committed to creating a positive customer experience. Steve and Mohammed deserve tremendous credit for the way they represented Sloane Toyota. Their combination of product knowledge, attention to detail, persistence, transparency, and genuine customer focus is exactly what you hope for when making a major purchase. I’m extremely appreciative of the time, effort, and care they put into making the experience such a positive one. If you’re considering a Toyota, I would absolutely recommend giving Steve, Mohammed, and the Sloane Toyota team an opportunity to earn your business. They’ve set a very high bar for what a dealership experience should feel like and their superpowers include fostering and engendering authentic and collaborative relationships, being trusted from end to end during the entire transaction lifecycle.

We did encounter a few issues with the car after purchase: we wanted a second key, the front automatic locks didn’t work, and the radio touch screen was a bit wonky. They did remedy all of these issues after the sale. The one thing I wasn’t real keen on was the application of their “invisible” security markings for $500. I checked with my insurance company and was informed that there was no discount on my insurance for this. And since the markings are invisible, there’s no way to know if they are even real. I will likely be going back and asking for my $500 back. I would encourage anyone purchasing a car here to pass on the optional security markings.

Put on new tires but inflation lights went off on way home. Was this not checked?

We have been using this dealership for over 20 years. From the sales people to the finance people it has always been a pleasure and without stress. My sales person Eric was very knowledgeable and answered all our questions. Our finance person Mark made our lease financing run smoothly.

They have always been courteous explain before they do any additional work that was not part of the original reason for bringing in the vehicle. I recently had an issue with my sunroof as the.glass broke as I was traveling on a major highway. When I brought it to Dennis he got the company to pay for this defect and also provided a rental car at no cost. Extremely pleased with the experience

Wonderful service and heart warming details! Thanks Mia and your colleagues in the service team!