I purchased a replacement PCM (Radio/ navigation/ central control screen) for my Cayenne from Byers Porsche Columbus. It arrived within the quoted timeframe. The unit did not respond as expected during initial install. At that point I reached out to Byers Porsche Columbus with my concerns. They refused to confirm if what I was experiencing (unresponsive screen) was normal and instead advised me that all diagnostic costs would not be reimbursed if the unit was, as suspected, defective. Eventually my local dealer was able to enable basic functions, but peripheral functions required additional hours and ultimately Bluetooth phone could not be restored, so I contacted Byers Porsche Columbus again to rule out any part compatibility error. This is when things got nasty. In this unpleasant phase I was forwarded a screenshot that included a note from Porsche Global advising that the Bluetooth phone module must be retained and swapped. I was never advised of this during the order process and no longer have the faulty PCM this unit was purchased to replace. Byers response was that they have no obligation to share such information with their customers. The lesson here is, you should not trust this group.

I purchased a pre-owned car without seeing. The description was spot on. I also, traded in a car and they paid a very reasonable price. All in all every employee at Byers was awesome! I Highly recommend them.

Jeff Zimmerman in service is always very professional & efficient. I never have to wait long to get an appointment & it’s returned quickly. I recommend Byers to my friends!

Finished when promised, very friendly, great waiting area. Porsche waiting area small but adequate. I felt confident about the repair after service explained what needed and why.

I met Steve Sarrano this summer. I knew if I bought a Porsche that I would come to him first. A gentleman and very helpful and not pushy at all. You are lucky to have him as an employee.

My service on my Cayenne was great as usual. They were fast and complete. I would recommend this dealership to anyone. They treat you right and listen to the issues you may be having with the car. Thank you!