Everyone was very helpful and friendly. They answered all of my questions and made the entire process smooth and easy

Everyone made it very easy to help get the car I wanted and to go through the process. Everyone I dealt with was great!

The salesperson didn’t know much about the car itself. It would be nice to have a salesperson who knows more about card. The car that I bought didn’t have two keys and Carmax really doesn’t disclosed it up front. As a first time buyer from Carmax it was a big surprise and it seems they were not willing to help. Next time I have to be more careful ifI buy cars from Carmax

Our customer service associate, Eric, greeted us at the door and was able to take us through the entire trade-in and purchase, to transfering the plates and the hand shake out the door. One of the more pleasant experiences we have had buying a car. He was outstanding. I would encourage you inspect the car thoroughly. We had an issue with the under carriage. We brought it back and they fixed it immediately without any hassle or questions. Overall, a good experience.

This Sorento was priced right and in fantastic condition except for all the bugs that were stuck to the rear of the vehicle from the trip up from Florida. The dealership tried to clean it up but was unsuccessful. I had to take the vehicle to a body shop to professionally have the finish buffed out and $158 dollars later! I knew from reading the reviews that CarMax does not give you decent money for your trade-in and the reviews were absolutely correct in this particular instance. A local Kia dealership gave me $1200 more than the CarMax offer, so CarMax did not get my trade-in. Don't get me wrong, the process of purchasing this vehicle was trouble free and smooth. There were just a few bumps in the road... as they say. I would recommend this CarMax of Algonquin.

It was a good experience. I did not like dealing with a different assosciate on every visit. I bought a number of cars from Carmax and in the past I dealt with one sales associate. Made it more of a personal experience.