Tell us about your experience with Napleton's Palatine Subaru.
Reason For Visit
Did you purchase or lease a vehicle from this dealership?
sales Dept.
service Dept.
finance Dept.
parts Dept.
How was your experience with the vehicle financing process? (Optional)
How would you rate the speed of your transaction? (Optional)
How would you rate the dealership's explanation of final vehicle pricing? (Optional)
If you traded in or sold a vehicle, how was that experience? (Optional)
How was the communication from the service department? (Optional)
How would you rate the service center's explanation of cost of service? (Optional)
How was the speed of service for your vehicle? (Optional)
How would you rate the quality of work performed? (Optional)
How was your vehicle home delivery from this dealership? (Optional)
Did you wait at the dealership during your service visit? (Optional)
How was your service pickup and delivery with this dealership? (Optional)
How important is the quality of the dealership's service center in the decision of where to purchase a car? (Optional)
By clicking "Submit Your Review" you expressly agree to DealerRater's Terms of Use and Community Guidelines and certify that you are not associated with a dealership.
Wound up here kind of by accident looking for a used car walked in with no appointment met with Rammy told him the vehicle we were looking at took it for a ride sat down to work out the numbers told him what we were willing to pay wasn't really sure if they would work with us and Rammy got it done he was fantastic to work with and Chris in the finance department was really great to work with everyone we dealt with were all really nice
This past week we bought a late-model used car at Napleton Subaru in Palatine for our college-age daughter. We like Subarus because they are highly rated in terms of safety. We want to give a shout out to Dan Garcia, the sales rep we worked with, and Perry Kahkesh, who did the financing for us. Both are worthy of five stars (out of five!). We were treated courteously and professionally every minute of our visit. Dan took into consideration every concern we had, especially those of our daughter. We highly recommend Napleton Subaru in Palatine!
Had a great experience working with Dan Garcia during my car purchase. He was very knowledgeable, professional, and friendly throughout the entire process. He made everything easy and stress-free. I will definitely be buying another car from him in the future!
I cannot say enough wonderful things about Napleton's Palatine Subaru! Our sales consultant, Elane Menezes, was phenomenal. The other members of the staff, including Austin B., Rick B., and Chris S., all helped make the car-buying process less stressful. We took the car back for service, and Ryan C. was fantastic. Everyone there is friendly and welcoming. I never thought buying a car could be pleasant, but Napleton Palatine Subaru made it that way! Thank you :)
Always a good experience at Napleton Palatine Subaru. Each associate and management representative from all departments is professional, customer service oriented and efficient. This visit dealings with Dan Huff and Elena Rojas were exemplary.
On my last visit Elena Rojas was so pleasant, helpful and thorough! All the staff are friendly and always greet everyone with smile.
Log in with the credentials you used last time you wrote a review.
We'll send you an email to verify your review.
Don't worry, we won't share this with anyone.
Please be sure that both your review and the title of your review reflect this new recommendation.
Would you like to update your review title?
You can choose up to 10 employees. Please deselect an employee in order to choose someone else.