Purchasing my new car from Carmax was a really good choice. I am grateful to them that I did not have to haggle for a good price. Ashley F. was excellent at navigating us through the process and Rebbecca H. did an excellent job with all the paperwork. Thank you!

I was helped out right away. I didn’t have to wait so long. I liked that.

got cheated at Carmax in Scottsdale. Had issue with online offer system. Gave me one price then a different one a couple days later. I assume old offer was no longer valid. Sold the car to them. Got an email one day later that old offer was still pending. Went to see if I could get the difference based on system glitch. They made a bunch of excuses and said no. $600 lost. Use Carvana instead. I used them in the past. No issues, fair and honest. Crooks at Carmax in Scottsdale

Everyone I dealt with was pleasant and knowledgeable. There was follow up from the manager Christan after my initial interest and after my decision to buy, I test drove two cars but decided I wanted one that was at another carmax on the other side of Phoenix. It was shipped and ready sooner than estimated, They kept be informed of the ETA the whole time by text and email. I test drove it and made the decision to buy. They gave me a very fair price for my 14 year old car. The process of paperwork to sell and then buy was taken care of efficently by Justin, It was the most stressfree car buying experience. I took the car to my own mechanic to be sure everything was in good shape as I trust them. The car passed their testing and inspection with no problems at all, which made me feel confident in my decision.

Easy to reach and Well located. Efficient. They did a good job prepping the car. Pleasant staff.

11 days after we bought this car, it broke down in CA. It was supposed to be fixed in CA and then shipped back to AZ. This happened over three weeks ago and we still don't have her car back. First they were going to fix it, then they said they had to ship it to AZ to get it fixed, now they say it's fixed in CA but no one really knows. Unbelievably poor follow up and communication. Additionally, a service request was submitted the day we bought it and 2.5 weeks later a random phone call comes in asking about the repair. This was supposed to be done before we bought the car but the salesperson never submitted the ticket. I will NEVER buy another car from Carmax and have let many people know about our experience. At this point, we just want our money back.