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Jamall Thomson was very courteous, professional and overall pleasant to deal with. My overall experience was very good.
Matt is truly exceptional. My car was stolen and Matt made sure to take care of me and my baby and ensure the work was up to par. Additionally my rental ran out with my insurance and he managed to get me a loaner so I wouldn’t be left carless. To say that Matt and the team did well by my side is an understatement. The treatment I’ve gotten from them from my first car purchase back in 2021 to now is EXCEPTIONAL. Thank you Matt and team. I truly appreciate you.
After searching for a month and interacting with numerous Lexus dealerships characterized by high-pressure and deceptive tactics in both New York and New Jersey, New Country Lexus of Great Neck was a breath of fresh air. Mohammed Barkat stood out and was a welcome reprieve from an exhausting search that had previously left us deeply disappointed by sales tactics lacking transparency and integrity. Mohammed reached out immediately and engaged openly around my requests and concerns for a fair deal. He was informative, respectful, and patient, all before I even set foot in the dealership. In fact, we negotiated the deal entirely over the phone, via email, and text. He provided upfront access to the dealer invoice with all fees clearly delineated, and every single detail remained exactly the same once we met in person to complete the sale. Edgar from the tech department added to this seamless experience by reviewing much of the Lexus technology, allowing me to enjoy my new NX 350 Premium on the way home. It was clear that the team here truly cares about the customer experience. I couldn't be happier with my purchase and highly recommend Mohammed, Edgar, and the rest of the team!
"Outstanding service, honest dealer, Jamall Thompson, he ensured I had a smooth process, and exceptional customer care. What impressed me most was the transparency and honesty throughout the process. Every detail was clearly explained, and Jamall worked diligently to ensure I received the best possible deal. The technician sat with me to go over ever part of the car. Jamall even came in on his day off to be with me since he knew this was my first car purchase. The level of customer care did not end when I drove off the lot. Jamall followed up to make sure I was completely satisfied with my purchase and to answer any additional questions I had. I highly recommend this dealership and if possible ask for Jamall Thompson. Thank you Jamall.
We purchased ux 300 last week Jamal Thomson helped with the transition he was excellent helping us and explained everything
Highly recommended , Jamall was amazing to work with and made all process easy and fast
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