Tell us about your experience with Jenkins Genesis of North East Jacksonville.
Reason For Visit
Did you purchase or lease a vehicle from this dealership?
sales Dept.
service Dept.
finance Dept.
management Dept.
How was your experience with the vehicle financing process? (Optional)
How would you rate the speed of your transaction? (Optional)
How would you rate the dealership's explanation of final vehicle pricing? (Optional)
If you traded in or sold a vehicle, how was that experience? (Optional)
How was the communication from the service department? (Optional)
How would you rate the service center's explanation of cost of service? (Optional)
How was the speed of service for your vehicle? (Optional)
How would you rate the quality of work performed? (Optional)
How was your vehicle home delivery from this dealership? (Optional)
Did you wait at the dealership during your service visit? (Optional)
How was your service pickup and delivery with this dealership? (Optional)
How important is the quality of the dealership's service center in the decision of where to purchase a car? (Optional)
By clicking "Submit Your Review" you expressly agree to DealerRater's Terms of Use and Community Guidelines and certify that you are not associated with a dealership.
This dealership has gone above and beyond service wise even though I didn't purchase my vehicle from them originally. I was in the automotive business for 25 years before I moved on. I've never been treated so respectfully and as well as my wife and I've been treated. Thank you for blessing us like you have.
Great people, they had a large inventory / selection and the sales process was easy and quick. Dennis moved the sales process along quickly and was very responsive.
Outstanding experience with Greg Frazier who was extremely helpful and very easy to work with. Greg and everyone there made my car purchase a very positive experience. I highly recommend this dealership.
I was given great customer service by “E”, Leo, Maddie, and Jordan. All ensured I had what was needed to help me have a great stay while I waited for my car to be serviced. The snacks were low, “E”asked Leo to see if they had an additional snacks. Leo not only brought additional, she also informed me of the new changes that were going to be coming on Friday with a more healthy selection of snacks to include fruit. Maddie and “E” was able to get me prices for the side rails I asked for. Maddie got Jordan to take pictures of the side rails so I could see how they would look on my car. Jordan showed me the pictures and he brought the car around so I could see the actual car. Great customer service all around from the service department!!!
Everyone worked exceptionally hard to help me with the lease of my new car. Jordon and Chase helped me to the closing of the dealership that night.! Love my new car and now have peace of mind with my bumper to bumper coverage!
The several people involved in my purchase of the 2025 Genesis G70 were polite, knowledgeable, patient and accommodating ... beginning with their concierge driver who picked me up at the JAX airport even though my arriving flight was delayed by several hours. When I arrived at the dealership, 5 minutes before closing time, they stayed after closing as we worked through the deal and then, sitting in the car, patiently reviewed the advanced driving, safety, and communication technologies to prepare me for my trip home to SW Florida. To my surprise, the finance mgr offered me a loan with an APR that was 25% lower than the loan I had already obtained from my bank for the same loan amount and time duration. Of course, I took it. BTW: they would have delivered the car to me for no additional charge, but, being "old school", I wanted to meet the people from whom I was buying the car from ... and then actually learn/enjoy the safety and comfort features of the car while driving it home.
Log in with the credentials you used last time you wrote a review.
We'll send you an email to verify your review.
Don't worry, we won't share this with anyone.
Please be sure that both your review and the title of your review reflect this new recommendation.
Would you like to update your review title?
You can choose up to 10 employees. Please deselect an employee in order to choose someone else.