Even though my repair took longer than expected, Nate did a good job of keeping me updated.

I went in for a new tire as I had a nail in it that could not be repaired. I was grateful they had the tire in stock and that they could take me without an appointment. However, when I left and went to continue errands I had for the day I opened my trunk to put items in and found the spare tire just thrown in there. I was shocked. I called Chrissy and she had me come in and they put the spare away. Chrissy made it right by adding gas to my car and having it washed. But my day was ruined. I did not get to complete my errands, I was out all day when I only planned a couple of hours. It was a waste of time. If it wasn't for Chrissy I would be leaving a very poor review on line. You all are lucky to have her as she gets customer service. I would think that you would have a quality check process that would make sure the simple things get done. This is the second time now that I've had issues. The last time I brought my car in earlier this summer for a new tire (same issue), I was also returning because there was noise after a service that had just occurred. During that appointment (Chrissy was not my advisor) I was told that the person who did service on my car had not tightened something down correctly and it was loose and that is what was making the noise. I was also advised that technician was no longer with you. My husband and I have been loyal customers for going on 10 years, when I leased my current car, you were the first and really only Acura dealer we wanted to go to. I am disappointed in what happened and hope that you focus on ensuring this doesn't

Regal Acura is awesome, I never have or had any problems there, when I show up I know it's going to be great customer service with a smile AND I know I'll have a wait but that's expected! Everything I want to be done to my Acura is done and I appreciate the time they take doing their jobs and making sure I'm actually satisfied! Chrissy Hartman is amazing, she always updates me about my car while I wait and she is so pleasant to deal with! I always return for the great care they provide and services! Also I Love the popcorn ????

Highly recommend Regal Acura! We had a great experience buying our daughter’s new car. Kendra was very friendly, knowledgeable, and an absolute pleasure to work with. She worked at our pace and never pressured us. Kendall and Lacey were also super friendly and made the process painless. Now a Regal customer for life!

Courteous, listened to my concerns, gave me quotes to approve in advance. Worked compled in a timely manner. Very nice service adviser.

Listened to my issues, providing me quotes for me to choose the maintenance I wanted to complete. Work was completed in a timely manner.