Tell us about your experience with Mercedes-Benz of Bonita Springs.
Reason For Visit
Did you purchase or lease a vehicle from this dealership?
sales Dept.
finance Dept.
management Dept.
other Dept.
How was your experience with the vehicle financing process? (Optional)
How would you rate the speed of your transaction? (Optional)
How would you rate the dealership's explanation of final vehicle pricing? (Optional)
If you traded in or sold a vehicle, how was that experience? (Optional)
How was the communication from the service department? (Optional)
How would you rate the service center's explanation of cost of service? (Optional)
How was the speed of service for your vehicle? (Optional)
How would you rate the quality of work performed? (Optional)
How was your vehicle home delivery from this dealership? (Optional)
Did you wait at the dealership during your service visit? (Optional)
How was your service pickup and delivery with this dealership? (Optional)
How important is the quality of the dealership's service center in the decision of where to purchase a car? (Optional)
By clicking "Submit Your Review" you expressly agree to DealerRater's Terms of Use and Community Guidelines and certify that you are not associated with a dealership.
As a loyal Mercedes Benz owner for many years I have to recommend and recognize this dealership and specifically Ken Lucas. From the purchase of my vehicle to a recent interior repair that he went above and beyond to make right , he is the reason I will continue to do business with MBBS now and in the future . It speaks to the quality of their business to have someone like Ken working for them . He truly is an asset to this dealership . I will also continue recommend him and the dealership to my family and colleagues that are Mercedes customers.
I’ve always been a General Motors person, so buying my first Mercedes was a big departure for me — and after my experience at Mercedes-Benz of Bonita Springs, I’m honestly not sure I can ever go back! From beginning to end, the entire experience felt DELUXE. The level of service, attention to detail, professionalism, and genuine care was unlike any car-buying experience I’ve had before. They somehow managed to make purchasing a vehicle feel exciting and special instead of stressful or transactional. A huge shoutout to Frank, who was absolutely fantastic. He was knowledgeable, attentive, patient, and made the entire process effortless. I never felt pressured or rushed — just incredibly well taken care of. He truly went above and beyond and was a huge part of what made the experience so memorable. Mercedes-Benz of Bonita Springs has officially set a VERY high bar. I went in excited about buying my first Mercedes and left understanding that the luxury experience is about a whole lot more than just the car. Five stars for Frank and the entire team — you may have converted a lifelong GM girl!
Frank Deluca is the best salesman there. He takes the time to find the best car for you. Very knowledgeable about the Mercedes product.
This was a clean nice environment with great employees that took care of my needs like Frank.
I had a great experience working with Frank at Mercedes-Benz. He was professional, knowledgeable, and made the entire buying process easy and stress-free. He was honest, responsive, and never made me feel pressured. I would highly recommend him to anyone looking for a Mercedes-Benz and would definitely work with him again in the future.
Frank DeLuca sets the bar incredibly high for exceptional customer service! He was the first person I contacted while searching online for a car during our vacation, and from the very beginning, he was responsive, knowledgeable, and attentive. Frank answered every question, sent additional photos of the vehicle and the extra items included, and made sure we had all the information needed to feel confident in our purchase. Through his honesty, integrity, exceptional service, and genuine care, Frank earned our complete trust and loyalty. The entire experience was enjoyable and stress-free, even though we were purchasing from out of state. When we flew in to pick up the car, Frank arranged transportation from our hotel to the dealership, making the process seamless from start to finish. We could not recommend Frank more highly. If you are looking for someone who truly goes above and beyond for his customers, Frank is the person to call. We would 100% recommend Frank DeLuca and Mercedes-Benz of Bonita Springs!
Log in with the credentials you used last time you wrote a review.
We'll send you an email to verify your review.
Don't worry, we won't share this with anyone.
Please be sure that both your review and the title of your review reflect this new recommendation.
Would you like to update your review title?
You can choose up to 10 employees. Please deselect an employee in order to choose someone else.