I am filing this review regarding my experience with Bob Johnson Chevrolet Buick in Pulaski, New York. Over the years, I have purchased four vehicles from this dealership because I believed they were a reputable business that valued honesty and customer service. Unfortunately, my most recent experience has completely changed that opinion. I purchased a 2019 Chevrolet Traverse in good faith, believing I was buying a vehicle with an accurate and properly disclosed odometer history. Years later, when I attempted to trade the vehicle, I learned it had an odometer discrepancy/rollback flag on the car fax, which has significantly reduced its value and made it difficult to trade or sell. I was never informed of this issue during the sale, and was not provided an odometer disclosure documenting the discrepancy. Had this information been disclosed, I would not have purchased the vehicle. After discovering the issue, I sent a formal demand letter to Bob Johnson Chevrolet Buick with supporting documentation, giving the dealership an opportunity to investigate and resolve the matter. Despite providing a reasonable deadline, I received no response at all. As a longtime customer who has purchased four vehicles from this dealership, I found the complete lack of communication especially disappointing. I expected much better from a dealership I had trusted for years. Instead of acknowledging my concerns or attempting to resolve the situation, they chose not to respond. I will now be taking other avenues to resolve this matter.

purchased a used Honda Pilot from Bob Johnson Chevy in Pulaski and I was pretty pumped at first, however, as my first month of ownership is about over I am finding my overall experience very lacking. For starters, I noticed a couple of issues with the car prior to taking delivery, Dylan said he would take care of it and neither was fully resolved. I ended up having to purchase a new license plate light (Honda OEM so it wasn’t cheap) as it’s a whole unit, not just a bulb as Dylan assured me it was. Also the front trim on the grill around the headlights was not seating into the grill. Dlyan reseated it but it has since popped out again. I’ve reseated it but I think it’ll have to be replaced, as I am assuming the clips aren’t catching. I also asked Dlyan about my registration (prior to signing anything) expiring within the next couple weeks and he said “Oh we just transfer it, even if it’s just a day away” and that I could just renew it anytime. After talking to the DMV and Maddie he should have selected a box to renew the registration and provide me with a temp. Got a temp but it was only good to the day my registration expired. I had to call Maddie multiple times to get this taken care of before my registration expired. She told me she would push it through the DMV and send me a photo of the registration so I had it since my temp expired on 10/7. Still haven’t gotten that photo and it’s 10/9. Turns out paperwork wasn’t finalized for the loan services, I had to call Nate to find out none of my deal was scanned into their system, so the loan wasn’t funded. My buyout payment was processed about 3 days after my car payment was due so hopefully there’s nothing there that’s going to ding me. I feel like there was some serious details missed on my deal. It’s not like I was buying a $10k used car….i spend close to $30k on this and really and dissatisfied with the experience. Not sure I would recommend Bob Johnson to anyone that asks. ***update…it’s now a month since I bought the car and I still don’t have a registration sticker for the car. Trim around the headlights is once again pulling away from the grill and I’ve discovered yet another problem…the upper radiator support plastics are missing. I truly cannot believe this is how a $30,000 car is sold, and all I’ve gotten from the dealership is a response here stating “they’ll look into my concerns”. Thanks for nothing Bob Johnson Auto Group.

Holly in service is awesome to work with. Made it a pleasant experience for me

The dealership was not able to honor the appointment I made online, but was able to reschedule me at a convenient time. Not only did they do my oil change in a reasonable amount of time, but pointed out that my inspection expires this month and were able to complete it at the same time. Had they not been thorough and customer service focused, I would have had difficulty scheduling that service at a time that works around my schedule. Thank you!

Great place to go. Staff is friendly and helpful. They get you right in. No waiting

Josh in Service is fantastic!! Very personable with an excellent attention to detail. Thank you Josh