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sales Dept.
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Ethan was great & appreciative of our time. However the communication leading up to our arrival was not good. I wasn’t told it was a call center out of state, none of my calls were returned, therefore, when we arrived for my appointment I found my credit app hadn’t gone through, therefore whole point to save time as we drove from 4 hours away & had to drive back for our daughter to go to work was gone. 5 hours later we were done. The car was supposed to be washed, detailed on inside & gassed up. It was run through the car wash where we watched the gentleman yack on his phone & the car wasn’t cleaned on the inside nor was it gassed up. I would suggest vending machines and someone dedicated to keeping the fridge with cold water, as it was not. Also would suggest charging cubes at all the tables as our phones died. Having grown up in the car dealership industry, this was a much different experience for me.
Great to work with. Not many delays in the purchasing process. Happy with the experience.
This is our 3rd visit to this dealership. We recommend it to everyone if they’re in the market for a car. Always a positive experience with both trade in and purchase.
Kevin was great, really good and professional actitud always willing to work with me. Great experience
John was the best! He bent over backwards helping us find the just right vehicle for us.
Sam was very professional and patient! We had a great experience buying our car. Thank you so much Sam
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