Second time taking vehicle in for tire warranty. First time they said nothing was found next morning wife left for work and barely made it before tire was flat. Tire shop found nail in tire. Second time left the vehicle for a week while on vacation, upon returning contacted dealership to find out they had not looked at it. When questioned the service writer began lying about what happened and turned the phone over to the service manager who became abusive and threatening when he was called out for lying about them checking the vehicle.

Took car in for first oil change. Wife sat there for 2 hours waiting on them. They repaired a recall while there but didn’t inform wife while she waited for 2 hours. She comes home with car and I notice oil under car next morning. After inspection the seen the oil drain plug was not even half way screwed in to the pan and therefore leaked out over a quart of oil on carport. They also left smeared oil on top of engine cover instead of cleaning their mess up. Luckily I caught the oil leak before we lost the engine.

I had my vehicle here for some work. While there I had them change the oil. Two days later I started noticing oil under the car. I took the car to a mechanic and discovered that oil was leaking from the oil filter and drain plug. I have video evidence of this. I showed this video to the service department. The service department manager, who refused to talk to me, told the assistant service manager he refused to reimburse me the cost of the oil change. One star is one star too many in my rating. They are only getting that because it's the lowest score available.

They will not even call you back trying to set up for oil change have called 3 times no return call

Warning!!! ⛔️⛔️⛔️ I have literally had my 2020 GMC Terrain for 1 week! I noticed I needed to put air in one of my tires a couple times. I just thought maybe the sensors were sensitive and the weather contributed to me needing to do it because the tires were good. I am now on a family trip in snowy weather and all of a sudden the tire goes almost completely flat. Take my vehicle to a tire shop and guess what!?!? They sold me an unsafe vehicle that has a bent rim on the inside of the tire!! I call and all they have to say is too bad you didn’t get the tire and rim covered in your extended warranty!!! This place only cares about money!! Not the safety of their customers or children!!! It’s one thing to replace a tire because of normal wear and tear…but its NOT ok to sell unsafe defected vehicles!!!! UPDATE..since I’ve been back from my family holiday… I’ve tried several times to talk to Kevin about how terrible his business is being run and he avoids my phone calls and won’t call me back! Ive even been up there and he wouldn’t see me. Once you sign the paperwork you are no longer treated like a customer. My experience was very uncomfortable too because Fred the sales manager literally took my phone out of my hand while I was talking to my insurance company and PRETENDED to be my husband and tell them what coverage I needed..to make sure my insurance was cheaper to ensure the sale!! When I got my phone back from him I told my insurance company to ignore what he said and that I wanted the same exact coverage that my trade in had!! What kind of business allows this behavior to even go on??? I did not give him permission to grab my phone and do that! ⭐️ I would like to give credit to the only person who made the sale happen and that was Adrienne barber. She was very professional! Thank you for making a very uncomfortable situation bearable. I do love my vehicle.

I purchased a Hyundai Tucson with 2.0 liter engine, which Hyundai had a class action suit due to defective engine, per Tracy in service my engine is included in that lawsuit. The Tucson is and has been at the dealership since February 2022 due to I have followed all manufacturer and dealership guidelines to get warranty replacement of my engine since 2020. I think they have had no intentions of working with me on the service agreement HELP Karen Palmertree