I rarely leave negative reviews, but after months of trying to resolve an issue directly with Jaguar Land Rover Cerritos, I feel compelled to share my experience. In September 2025, I purchased a used 2023 Mercedes-Benz EQB 250+ from this dealership for under the federal used EV tax credit price threshold. My household qualifies for the credit, and the vehicle otherwise appears eligible. When I filed my taxes, the IRS rejected my return because the vehicle VIN was never properly reported to the IRS through the required Energy Credits Online (ECO) system. I later learned that dealers are required to submit a time-of-sale report (IRS Form 15400) so buyers can independently claim the federal EV tax credit. I am NOT asking the dealership to obtain a tax credit for me. I am simply asking them to complete the federally required reporting process that allows eligible buyers to claim the credit themselves. Over the past several weeks, I have: - Sent multiple detailed emails - Provided IRS guidance and links - Called and left several voicemails - Attempted to escalate the issue through both sales and finance Unfortunately, my concerns have either been misunderstood, dismissed, or ignored entirely. Communication has effectively stopped despite repeated attempts to resolve the matter professionally and directly. What is most frustrating is that this situation has now caused a significant financial hardship for my family because we reasonably expected to qualify for the credit at the time of purchase. I understand mistakes happen. What has disappointed me most is not the initial issue itself, but the complete lack of follow-up, accountability, and willingness to engage in resolving it. At this point, I have been forced to seek assistance through my congressional representative’s office and may also need to pursue complaints through consumer protection and regulatory agencies. I sincerely hope ownership or upper management sees this review and reaches out so this issue can finally be addressed appropriately.

Excellent customer service! Thank you Victoria and Omar! I was treated with respect through the entire process, which was seamless. Victoria is super knowledgeable, professional and made the purchase a very pleasant experience. I plan to purchase all my future vehicles here, since they set the bar high for my experience! Thank you, team!

Good service , all staffs are friendly and respectful, the only problem is service time take too long.

The entire team was great. From the person that greeted us outside to the female at the desk and Jazz was very professional and provided excellent customer service throughout the process. The manger and the finance man were also great. Thank you.

Communication needs improvements, no coordination between the dealer and upper management. Although I appreciate the service representative efforts, my car still has the recall issue . And the safety issue will not be addressed for several months. I am reconsidering doing business with Land Rover Jaguar and even moving in a different direction for other vehicles

My experience was great from start to finish. Ajaz Sheikh and Kasra assisted with the sale and appropriate financing. Scott Anderson in Finance went above and beyond to close the deal on an amazing vehicle. I'm very pleased with my experience at Jaguar Land Rover Cerritos. Thank you