975 SE Oldham Pkwy
Lee's Summit, MO 64081
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Luther Mazda of Lees Summit was a great experience and the staff was prompt with everything they said with fixing my car to my rental car fantastic place.
It is very clean and organized and everyone seemed nice and helpful. I couldn’t believe how quickly they got the job done.
5 stars. Excellent experience with the Luther Mazda service department and advisor Nathaniel F!!! I owned a 2022 Mazda CX-5 with an adaptive headlight issue cooling fan failure. It's mentioned in a TSB but my vehicle was almost 13000 miles past bumper to bumper warranty. Because the vehicle was just outside of warranty, and I've been a loyal Mazda owner, I opened a goodwill request with Mazda Corporate. Luther Mazda service department went above and beyond throughout the process. They arranged a loaner for me because they anticipated the corporate review could take some time, and they allowed me to keep the loaner while the case was being resolved. Ultimately, Mazda Corporate approved replacement of the entire headlight assembly, with Mazda covering everything except a $100 participation fee (would have been an almost $2500 repair out of pocket). I was extremely impressed with that resolution, particularly since the vehicle was already outside the normal warranty period. I also want to specifically thank the Luther Mazda service team for working with Mazda Corporate and making the process easy for me. I've owned Mazdas since 2010 and this experience reinforced why I've continued to choose the brand. Great dealership and a great service department and great automaker.
If we could give Luther Mazda in Lee's Summit a 10 star we would! Car dealerships are incredibly stressful for me, and I have been dreading looking for a new car. We were greeted by our salesman John, who offered to show us any car we wanted. John was not pushy with trying to sell us a car and genuinely seemed like he wanted to help us find what we were looking for. He was very kind and knew we really wanted a Mazda and worked alongside the sales manager, Shaun, to make it possible. John took the time showing us every feature of the car, walked us through downloading the Mazda app onto our phones, and just made the experience really great. The sales manager Shaun, also knew we really loved the car, and worked with us on a final price which we are thankful for, because we LOVE our new car! Mark, the sales consultant was also very helpful/thorough, providing us all our options for warranties and finally closing out the deal. All 3 of them, made the process easy, the customer service was amazing, and we left satisfied with our purchase. I am incredibly glad we made our first stop at this dealership before going anywhere else. Thank you!
I would like to thank everyone that helped and put up with us . We did several test drives to make sure we got the right vehicles for us . At one time we had 4 people working with us, definitely satisfied with our selection of vehicles and the sales team. Thank you all .
I can't say enough good things about Mark and the staff at Mazda of Lee's Summit. They went above and beyond for me. If you're looking for a new car, and want to work with someone who cares more about you than the sale then this is the place for you. Thank you Mark, and Lee's Summit mazda.
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