Great service experience! Tina was amazing! Problem resolved same day and covered under warranty! Thanks!

What should have been a routine warranty paint repair on my 2022 Hyundai turned into months of repeated issues, poor communication, and unresolved concerns. Following the repair, the A-pillar trim required three separate repairs, the rearview mirror became dislodged, and my vehicle was returned with paint chips, debris, and even a bolt left in the cupholder. Service Director Mike acknowledged that the weather stripping was not sitting correctly after repeated A-pillar removal but declined to repair it, stating it would return to normal. Instead, it eventually came completely loose and fell around my husband’s neck. When I reported this, I was accused of removing it myself. Despite multiple attempts to resolve these issues with dealership management and Hyundai Corporate Customer Affairs, the concerns remain unresolved. The experience required repeated trips, missed work, and unnecessary frustration. Mistakes happen, but how a dealership handles them speaks volumes. Unfortunately, Northtown Hyundai’s lack of accountability and quality control has left me with no confidence in its service department. I was eventually threatened to take my car bad despite being unsatisfied with their refusal to fix the issues they caused. A customer should expect to receive their car better than they left it and unfortunately in my case, my car was returned to me worse than how I left it, with service lights still on and parts significantly worn. Save yourself the time and energy and go to a different dealership so that you are not spending hours dealing with Customer Affairs Service and Better Business Bureau. I cannot recommend Northtown Hyundai for service.

Good service, was able to get appointment scheduled in a timely manner and friendly customer service.

Consistently friendly and very professional staff. Quick service. Purchased my car from Northtown and will always bring it here for service..

Pleasant and clean place with helpful staff that make it easy to find the information you want for each car

Great to work with very satisfied with the dealership and the service department take care of your needs