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Busam Subaru
Fairfield, OH
167 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 167 reviews
October 07, 2026
Absolutely stellar sales experience. Everyone was warm a d welcoming , answered every question. I had and made me feel great about my purchase Everyone was warm a d welcoming , answered every question. I had and made me feel great about my purchase More
by lmao1959
Employees Worked With
Kyle and Lahsen
September 29, 2026
They were very thorough on our issue with our Subaru. They couldn’t find anything wrong , giving us peace of mind. They couldn’t facility offers free coffee, water and snacks. My Honda dealership showe They couldn’t find anything wrong , giving us peace of mind. They couldn’t facility offers free coffee, water and snacks. My Honda dealership showed me to a water fountain when I was thirsty! I would use this service department/dealership again. More
by Happy Campers
Employees Worked With
Don’t remember his name
September 13, 2026
I am 78 years old and this was the best buying experience of a new vehicle that I can remember. Courteous, respectful, transparent and no pressure. Great effort to locate the vehicle I desired. of a new vehicle that I can remember. Courteous, respectful, transparent and no pressure. Great effort to locate the vehicle I desired. More
by augielange
Employees Worked With
Kyle Dirks, Alex Coon
September 11, 2026
This was my first time with this dealer. I knew what I wanted and they didn't have it in stock. They looked for it at another dealer and got it in quickly. My salesman Rico was so nice an I knew what I wanted and they didn't have it in stock. They looked for it at another dealer and got it in quickly. My salesman Rico was so nice and personable. Everyone nice and the whole experience was very pleasant. Love my new car! More
by lynn_c
Employees Worked With
Rico Graves
September 11, 2026
After being a faithful customer for 9 years, my car had to be towed to Busam as engine failed. Despite being advised of an array of symptoms immediately prior I was told it was just the battery. Charged $5 to be towed to Busam as engine failed. Despite being advised of an array of symptoms immediately prior I was told it was just the battery. Charged $500 for new battery, I drove 20 miles before the exact same symptoms reoccurred, leaving me stranded 20 miles from home with no way to get back. Dealership no help, Subaru no help- just told to leave the car at their location with an undertaking that it would be looked at 1st thing in the morning. It’s now midday - heard nothing. No one picks up the phone, or returns a message. Due for a new car - it won’t be a Subaru! More
by Annegrime
Employees Worked With
No names
July 23, 2026
Pleasant people. No waiting. They are there to look at your car,ask you what you are there for, and answer all of the questions you have about your car. i always wait No waiting. They are there to look at your car,ask you what you are there for, and answer all of the questions you have about your car. i always wait for my car and they will come to me to be sure that everything is taken care of. If they find a problem they explain it and will fix it right away. Saves me another trip. Neat, clean and efficient. More
by sawilson,Old Lady
Employees Worked With
Matthew Hoskins
