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Tom Silva
Tom Silva at Smith Motor Sales of Haverhill Inc
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Tom Silva

Used Car Manager

Smith Motor Sales of Haverhill Inc

420 River St
Haverhill, MA 01832

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4.6
22 Reviews
4.6

22 Reviews

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22 Reviews of Tom Silva

June 08, 2024

Dealership Rating
Employee Rating

You suck. You operate an illegal operation. You sell cars that you do not legally own. Worst experience ever. More

by CNHOWE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ben Coppola, Brockton Payette, Loren Goldstein, Matt Harris, Charles Chadder, Craig Tedeschi, Nicholas Klinger, Dave Penny, Roger Waugh

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Jun 12, 2024

Smith Motor Sales of Haverhill Inc responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

May 25, 2024

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Employee Rating

Dealership was courteous and friendly. No high pressure sales process. Pleasurable experience overall. I would definitely recommend this dealership to friends. Chris Watson was exceptional More

by STACK.D
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ben Coppola, Brockton Payette, Loren Goldstein, Matt Harris, Charles Chadder, Craig Tedeschi, Nicholas Klinger, Dave Penny, Roger Waugh

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May 29, 2024

Smith Motor Sales of Haverhill Inc responded

Thank you for choosing Smith Motor Sales of Haverhill Inc. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

May 17, 2024

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Employee Rating

My salesman was Chris Walden,He was very approachable,Heard what I was looking for and how much I wanted to spend,I felt very comfortable with him,We looked on the pc,And I knew what I wante More

by MAGGIEANDBOB57
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ben Coppola, Brockton Payette, Loren Goldstein, Matt Harris, Charles Chadder, Roger Waugh , Chris walden

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May 18, 2024

Smith Motor Sales of Haverhill Inc responded

Thank you so much for your wonderful review! We are thrilled that Chris had the opportunity to provide you with great service. We thank you for choosing Smith Motor Sales of Haverhill Inc and for helping to spread the word about us. Congratulations on your new purchase!

April 09, 2024

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Employee Rating

Excellent customer service. Every one I worked with was very helpful . They all knew what I needed. More

by DMUNGAI123
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brockton Payette, Matt Harris, Charles Chadder

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Apr 10, 2024

Smith Motor Sales of Haverhill Inc responded

Here at Smith Motor Sales of Haverhill Inc, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience!

April 09, 2024

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Employee Rating

Excellent customer service. I bought my car there and I have my car serviced there too More

by DMUNGAI123
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brockton Payette, Matt Harris, Charles Chadder, Dave Penny

Helpful
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Apr 10, 2024

Smith Motor Sales of Haverhill Inc responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Smith Motor Sales of Haverhill Inc.

July 16, 2023

Dealership Rating
Employee Rating

Very attentive and thorough in explaining a complicated vehicle. Tom Silva very helpful. Plan to buy another vehicle soon. More

by SCAMER
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Randy Wheeler

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Jul 16, 2023

Smith Motor Sales of Haverhill Inc responded

Thank you for your review and kind words for Tom! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Smith Motor Sales of Haverhill Inc.

July 16, 2023

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Employee Rating

The service department is awesome they fixed my problem in no time - and found another issue in the meantime and fixed that as well More

by pmgallahue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 16, 2023

Smith Motor Sales of Haverhill Inc responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

June 10, 2023

Dealership Rating
Employee Rating

Amazing sales team and outstanding service team all around great dealerships I would 100% recommend them Brockton take great care of us even after we already purchased our new car and the service team More

by NLAWRENCE2323
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ben Coppola, Brockton Payette, Loren Goldstein, Matt Harris, Craig Tedeschi, Nicholas Klinger, Dave Penny , Randy Wheeler

Helpful
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Jun 11, 2023

Smith Motor Sales of Haverhill Inc responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Smith Motor Sales of Haverhill Inc, we look forward to having you as one of our valued customers for many more years to come!

May 14, 2023

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Employee Rating

Excellent customer service. Well informed staff, good quality customer relations. Effective service delivery and communication. More

by CHRISUWECHUE
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Ben Coppola, Brockton Payette, Loren Goldstein, Matt Harris, Charles Chadder, Roger Waugh , Randy Wheeler, Marc Wormboldt

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May 15, 2023

Smith Motor Sales of Haverhill Inc responded

Chris, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Smith Motor Sales of Haverhill Inc.

January 29, 2023

Dealership Rating
Employee Rating

You tried all the rest and go to the best Smith motors of Haverhill Ma. More

by MMCLAUGHLIN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ben Coppola, Brockton Payette, Loren Goldstein, Matt Harris, Charles Chadder, Roger Waugh , Randy Wheeler

Helpful
Report | Print
Jan 30, 2023

Smith Motor Sales of Haverhill Inc responded

Thanks for sharing about your experience with Smith Motor Sales of Haverhill Inc. We appreciate your business and hope to see you again soon!

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