Kenneth Lucas

Right car, right price, great condition at pick up, easy sale. Very happy with our transaction sale. Very happy with our transaction More

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Colin Grindly took us for the test drive because Ken Lucas had to leave shortly after showing the car. Neither knew much about this mild hybrid, but we had already done our research. Colin was pleasan Lucas had to leave shortly after showing the car. Neither knew much about this mild hybrid, but we had already done our research. Colin was pleasant and Ken was terse and unhelpful. While purchasing the CPO 2021 GLS450, I asked Ken for a copy of the last maintenance shop record and and he said it was policy not to give such records. He said everything was on Carfax. So I asked why was an airbag just replaced. He then gave me the shop record with no mention of an airbag. Financer Harry tried rushing thru signatures, then spent a boringly long time on extended warranties, prepaid maintenance, tire protection. He failed to have our bank draft faxed with both sides, so that snarled financing for a week. Concierge Brandon was polite and showed us features of the car. However, he could not explain how the anti-theft features worked and promised to call and tell us. After a week of no callback, I phoned Brandon and told him how it works. He did help us through programming the homelink feature because the instructions in the manual were in error. We love the car - the staff was average to disappointing in their performance. More

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The dealership was very impressive and had a large selection of vehicle to choose from. The purchasing process was very professional and to the point. I appreciate the follow up and numerous comments selection of vehicle to choose from. The purchasing process was very professional and to the point. I appreciate the follow up and numerous comments to offer assistance. More

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Ken and Rafael were amazing to work with when I purchased a car recently. For years, I went to Mercedes Bonita Springs for their excellent service. I found the same commitment to excellence when I purchased a car recently. For years, I went to Mercedes Bonita Springs for their excellent service. I found the same commitment to excellence when I purchased a new Mercedes. More

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The sales service was excellent. The concierge service was excellent. The vehicle is excellent. The entire purchasing was excellent. The concierge service was excellent. The vehicle is excellent. The entire purchasing was excellent. More

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Ken and the Mercedes of Bonita Springs team are excellent! We are repeat customers and highly recommend working with them. excellent! We are repeat customers and highly recommend working with them. More

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That is some car stiore . .the inventory to choose from is very impressive. Working with Ken Lucas was a breeze. I feel that I was treated fairly. I actually had no idea I wo .the inventory to choose from is very impressive. Working with Ken Lucas was a breeze. I feel that I was treated fairly. I actually had no idea I would walk out with a new vehicle. I was just looking. More

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Very nice service from Ken! Everything went smoothly and we will most likely come back again. Everything went smoothly and we will most likely come back again. More

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We leiht kenneth a lot he was very helpful and his helper to we were very happy to we were very happy More

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Excellent service and happy sales experience I will strongly recommend your dealership and sales person Ken Lucas to all my friends and neighbors strongly recommend your dealership and sales person Ken Lucas to all my friends and neighbors More

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