![Dwayne Missick at Ourisman Chevrolet of Bowie](https://cdn-user.dealerrater.com/images/employee-placeholder.jpg)
Dwayne Missick
Sales Representative
Ourisman Chevrolet of Bowie
16610 Governor Bridge Rd
Bowie, MD 20716
![](https://dealerrater.com/ncdn/s/11.20240528.717/Graphics/icons/question-blue.png)
2 Reviews
Write a Review2 Reviews of Dwayne Missick
May 03, 2024
The service department had the car for over a week for a check engine light. They had the week before allegedly replaced the catalitic converter, but later found they only cleaned the old one even though a check engine light. They had the week before allegedly replaced the catalitic converter, but later found they only cleaned the old one even though a new one was covered by a warranty. As it turned out the engine light was caused by an exhaust leak from a pipe or hose coming out of the catalitic converter, allegedly. I called three times during the week and was never informed of this problem. When I finally made contact with the service representative, I was told of the leak and the cost would be $1077 because this pipe/hose was not covered by the warranty. Well they had my car, the key and to get it back I would have to pay. They would accept a personal check even though I was a Bowie resident for 45 years, it was a local bank and they had all my information. Company policy I was told. I had to pay by credit card for an additional fee of $30.39. the customer service at this dealership sucks. I wouldn't recommend going to establishment to buy a car or to having one serviced. More
Other Employees Tagged: Kevin in service department