After overkill levels of due diligence and negotiating... - uh...khakis
After overkill levels of due diligence and negotiating offers elsewhere, I spent an hour with sales manager Leonard on decision day. In today's weird market conditions, I suspected my needs and direct approach would give any salesperson a good laugh and I'd go on my way after a nice chat.
Negotiating with him was a pleasure! I've worked a commissioned sales job, and he seems like the kind of boss you would learn a lot from. I absolutely take him at his word that he finds joy in the local customers he serves and the work he does. If Toyota had a team of candid camera secret shoppers, I bet Leonard would have an amazing highlight reel.
I felt mutual respect at every turn, particularly when the stakes rose to a point where a lesser salesman would've pressed too hard. If you've done your duty as a customer to show up prepared, I hope this normally-dreaded shopping experience will make you as happy as it made me.
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