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Jaguar Land Rover of Tacoma

Fife, WA

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rated
36 Reviews

1601 40th Avenue Court East

Fife, WA

98424

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36 Reviews of Jaguar Land Rover of Tacoma

December 01, 2023

Two stars and dropping fast. We had a great buying experience and hoped to carry that along after the purchase but that has yet to come to fruition. During our purchase we ordere More

by slekbull
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
O'Brien Auto Group
September 07, 2023

The worst experience of my life took my car in for service on July 28th it’s now September 7. I have called every week and keep getting told next week. They have only called me back after I have reach More

by Sndwchboy12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Danarus , O'Brien Auto Group
June 09, 2023

Beyond the worst dealership ever. Bought a certified vehicle that has only ran for 4 months, but the service team at the dealership tells me it’s MONTHS to get it scheduled for repair More

by NoWay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
O'Brien Auto Group
December 27, 2022

Giving a one star as there is no less than that. Sales team are non professional. They don't respect customers or care about providing right info or respect their time. They denied issues int he veh More

by king_the_only
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dave, O'Brien Auto Group
March 08, 2022

There service is so bad, I paid 1700 for a 90,000. Mile service with a radiator hose and sensor. They didn’t replace the air filter and marked on the paperwork that it needed washer fluid. Yeah that’s More

by Shay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
O'Brien Auto Group
March 16, 2021

I have bought 3 cars out of state, 1 of which was from Washington so I thought buying another one from the state would be pretty smooth. Unfortunately, it was the worst experience possible. First, the com More

by amsk83r
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Belshaw, O'Brien Auto Group
February 03, 2021

This dealership has horrible customer service. We bought the 2019 IPACE- at abt$90,000 with all items on it. Then, it’s had several recalls- to get the car just scheduled for service is a nightmare; then on More

by Mari B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Belshaw, O'Brien Auto Group
January 04, 2021

Just when I thought their service department couldn’t get any worse than my previous experience and reviews, they managed to offer an even worse experience. Water is leaking into my car which was likely caus More

by miketeano72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Donarius, O'Brien Auto Group
October 15, 2020

I waited months for a simple part to come in (a small roof panel that came off during a windstorm). When it finally arrived, I wasn’t informed that it arrived until I contacted Jaguar. Then they told me More

by teano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
O'Brien Auto Group
April 15, 2019

Keep coming back Purchased my 4th Land Rover from Land Rover of Tacoma. They always have a great selection of cars in stock to choose from. I plan on buying more cars More

by Rover Mark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Madison
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