Garden State Honda

I bought got a price quote online through the Consumer Reports/zag program. The dealer disclosed the complete cost of my car before I set foot in their shop and honored its quote. Marylynn in the Internet Reports/zag program. The dealer disclosed the complete cost of my car before I set foot in their shop and honored its quote. Marylynn in the Internet Dept was really great to work with and very responsive to all of my e-mails. Other Honda dealerships I received online quotes from were not very good on the phone or via e-mail. I would not trust a dealer who does not make an effort to create a good first impression by training their internet people. If your first point of contact is uneducated about the car, reading from a script or simply not in a rush to respond, then be wary of continuing. I worked with Lisa on finalizing my sale. It was a great experience all around. She even helped us decide to buy a lower end model than the one we were originally looking for, as we decided the bump up in price was for features that were not all that important to us (e.g. gps). My only complaints about the place would be minor. First, a lot of their cars are a few miles away from the showroom, which means you need to be driven to another lot to get a car to test drive. In addition, I had to wait 2.5 hours for my car to be cleaned, etc. It was a Saturday, which is a busy day. I think these complaints are pretty minor. I did not finance, so I can't speak to that department. There were no high pressure tactics to sell warranties or other things that I didn't want. They got me my plates on time. All in all, I was pretty happy. I felt the pricing on my car could be better, but it was a just released and in high demand model, so my only options were to buy a few dollars over invoice or wait 6 months for the hype to die down. I chose to buy now. More

Let me tell you I was very anxious about going through the process of buying a new car since I was not sure if I would be able to pull off any deals with the little money that I got. But in the end I walk the process of buying a new car since I was not sure if I would be able to pull off any deals with the little money that I got. But in the end I walked out happy with the car that I want, the new 2011 Honda Odyssey. This is due to the charisma, the wisdom, and the professionalism of one guy, the Sales Rep. that I met two months earlier Yong Shin. He is very friendly, patient, and totally dedicated to his profession; he treated me as if I was his only customer for that Thanksgiving Eve afternoon. He took time to explore all possible options with me, and put me at ease. Based on the experience that I had with Yong Shin, I will definitely recommend him to anyone like me who feels petrify dealing with car salesman for one reason or the other. By the way did I forget to mention that he offered me a cup of tea on that cold afternoon…? That was a nice treat. More

Since I visited several dealers and gained different experiences, I decided to visit the Garden State Honda in Clifton, I was pleased with the attitude and professionalism of staff.With this message I w experiences, I decided to visit the Garden State Honda in Clifton, I was pleased with the attitude and professionalism of staff.With this message I would like to thank them and would recommend to anyone who purchases a new or old car to visit the Garden State Honda in Clifton and Passaic.THANKS TO EVERYONE.>>>EVERYTHING<<< I wrote above, I wrote in a happy state, due to new car, but my happy situation did not last long, I realized that I was fooled and that they sold the car with a defect.That day when I bought car, I stayed in the Garden State Honda seven hours (12:00 pm till 7 pm) I saw my car for the first time at 6:45 pm, even though I asked several times to see the car,but they always found an excuse, now I know why (I WAS brain washed for 7 hours), I've never had a test drive>>(HOW NAIVE I WAS)<<.At the same time I want to congratulate Douglas Alwin> Sales Consultant <Hamad and Mataro> Lease Manager <, good job guys, you two are experts how to fool and cheat the customer THANKS. More

Before going to Garden State Honda, I went to some other dealerships to shop around but they treated me like I was just a sale and other dealerships made me feel like i was being tricked or mislead. Garden dealerships to shop around but they treated me like I was just a sale and other dealerships made me feel like i was being tricked or mislead. Garden State Honda had the best service and Johnny walked me through the whole process. He talked to me able features and prices and what would work best for me and my budget. I felt great about the whole experience! I will definately recommend Johnny and Garden State Honda to everyone I know and go there from now on for all my dearship needs. More

This is the eighth car we have leased from this dealership. Honda makes an excellent automobile. I always deal with the same salesperson. He's friendly and knowledgeable. The service department is dealership. Honda makes an excellent automobile. I always deal with the same salesperson. He's friendly and knowledgeable. The service department is excellent. Always within the estimated time for repair or service. The only negative thing I would say is that the service is a little pricey I have and would recommend this dealership to friends and family More

This dealership tried to charge me $4,000 for a transmission which was under warrantee. I contacted Honda NA and they got me my new transmission, but if I hadn't been diligent, I might have paid o transmission which was under warrantee. I contacted Honda NA and they got me my new transmission, but if I hadn't been diligent, I might have paid or dumped the car. Several red flags came up. I bought the auto new from this dealership's previous owner, but they said they wouldn't honor my agreement with the previous owner. They kept me waiting 3 hours for a service, but I realized after I drove away that they never performed the service. A letter of complaint to the owner, Tim Burns, went unanswered. More

I went Garden State Honda and it was GREAT! My sales-Woman, who was Lisa Pagan, was new but acted like she had been there for years. She knows her stuff. Did told me everything I need to know abou sales-Woman, who was Lisa Pagan, was new but acted like she had been there for years. She knows her stuff. Did told me everything I need to know about the the 2010 Honda Accord EX that I was looking at. She gave me a great price for my first Honda. I would tell everybody to go to her. She said for every person that buys a car from her because I send them over, she will give me a check for $100.00 WOW! Lisa Pagan was great and if you do go there, ask for her first even if she is busy, wait in line because she will make your day with her happy smile. More

Garden State Honda is awful. AAA Dealer Relations called them and spoke to manager, Jerry Ojeda to see if they had the car that I wanted and told Jerry that I would drive to the dealership. I also called Je them and spoke to manager, Jerry Ojeda to see if they had the car that I wanted and told Jerry that I would drive to the dealership. I also called Jerry introduced myself and told him that I would be at the dealership the next day. I rented a car then called Jerry to tell him I would be there at 3:00 p.m. I live an hour from the dealership. When I arrived at Garden State Honda, I was told that the car had been sold while I was driving to the dealership. They said someone came in to buy the car in blue but when they saw my car (white) which was waiting for me to arrive, the person wanted the white instead of the blue so they sold it to her knowing that I was on my way. They told me that she was leaving the dealership when I arrived. Garden State Honda is a dealer for both AAA and Costco members. How appalling. I complained to both AAA Dealer Relations and Costco and hope that Garden State Honda will be thrown out of both of their programs very soon. If this is how they treat a AAA and Costco member, I can not imagine how they treat the rest of their customers. They rate an F at the Better Business Bureau. It took me 2 hours to get home in the Garden State Parkway traffic. Garden State Honda wasted a lot of my time and my money for a rental car. More

Don't keep the written word. Change the terms and price the closer you think you are getting to make a deal. They keep changing sales reps each time which makes it difficult and requires you to keep repea the closer you think you are getting to make a deal. They keep changing sales reps each time which makes it difficult and requires you to keep repeating yourself. Too many other Honda dealers to work with...don't waste your time. More

My salesman was very helpful in finding the vehicle I wanted and at the price I was looking for. I got prices from numerous dealers in my area and Garden State Honda was the best price I received. My s wanted and at the price I was looking for. I got prices from numerous dealers in my area and Garden State Honda was the best price I received. My salesman took me to my vehicle of choice even though it was at another site and it was pouring rain out. More