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Autoplex BMW

Amarillo, TX

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20 Reviews

4700 Canyon Drive

Amarillo, TX

79109

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20 Reviews of Autoplex BMW

March 07, 2023

Service department is absolutely horrible! Refuse to give me an itemized estimate for my wife’s BMW More

by erikscott23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember
Mar 09, 2023 -

Autoplex BMW responded

The estimate process does take time to process, we were able to get it completed and sent out. If you have any questions or concerns please reach out to us and ask for our GM for further service.

Mar 09, 2023 -

erikscott23 responded

Takes time to process? I was there on Jan. 6th 2023!

October 22, 2020

My second new BMW from Autoplex BMW. Scott Nefstead made the buying process easy. I live in Georgetown TX so we did everything remotely. Fantastic deal, outstanding customer service. More

by mikewc53
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Nefstead
Oct 23, 2020 -

Autoplex BMW responded

Thank you so much for the review Mike! We are so glad that the Autoplex BMW team could assist you. If there is anything else that we can do for you, please let us know.

May 14, 2016

Great buying experience Scott Nefstead was easy to work with remotely. He was prompt providing information and made closing the deal much easier than we expected it would be More

by Happybuyer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Nefstead
May 02, 2016

NO PRESSURE BUT LOTS OF HELP Scott Nefstead provided an excellent experience for me. He asked couple of questions and said i got just what you want. He was right. Bought car that More

by David Hales
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Nefstead
March 31, 2016

Scott Nefstead does the footwork I live in California and had been searching for a vehicle like the one offered for sale at this dealership for months. Due to being in California, we More

by Ultimacloud
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Nefstead
September 05, 2015

New Engine for $18,000 I initially brought my 2009 X5 BMW into Autoplex Service in March 2015. The issue was a clicking noise which I believed was the lifter valves that had More

by Maggie Stein
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kendra, Service Advisor
Sep 22, 2015 -

Autoplex BMW responded

Maggie, We continued to evaluate the issues with your vehicle and would like to discuss other options for you. Please feel free to call me at your convenience. Thanks, Dee Gossett – Service Manager. (806) 359-2886.

Sep 23, 2015 -

Maggie Stein responded

Dee, Thank you for your responding to my post. I will be contacting you in a few days. I'm not really sure how things can be made right, however keeping the lines of communication open is a good start.

June 12, 2012

We recently purchased our first BMW from Autoplex BMW working with Scott Nefstead. He is polite, extremely knowledgable, and saw to our every need. His friendly personality made purchasing the car a pl More

by rothln
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Nefstead
Jun 21, 2013 -

Autoplex BMW responded

Larry and Nancy, thank you! We appreciate you taking the time to let us know about your experience. Enjoy your new car and please don't hesitate to let us know if you have any questions.

May 15, 2012

Scott went above and beyond. He was very helpful. I felt like the most important customer he had. Joe, the manager, even introduced himself to me before the deal was completed. I never felt pressured to mak More

by misti.robinson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Nefstead
Jun 21, 2013 -

Autoplex BMW responded

Thank you! We appreciate you choosing Autoplex BMW and for taking time out to let us know how we are doing. We hope you are enjoying your car with those family and friends!

April 13, 2012

My review of this dealership is excellent. I purchased my first BMW from their Sales Professional Scott Nefstead and he did an excellent job explaining the car features as I had never purchased a BMW. The wh More

by devgh
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Nefstead and Sam
Jun 21, 2013 -

Autoplex BMW responded

Thank you, Dev! We appreciate you letting us know about your experience and hope you are enjoying all the wonderful features on your car. Please let us know if you have any questions!

April 03, 2012

Being that I my area only have two dealershios that are close. I choose the Autopelx first just to see how the customer service was. I have yet to vist the other one in my year and a half here. It was t More

by etjr4life
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Nefstead
Jun 21, 2013 -

Autoplex BMW responded

Thank you for choosing Autoplex! We appreciate business and strive to continue to be your first choice!

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