Noe Grullon

Holm Automotive Center Inc responded

We appreciate you taking time to reflect on your most recent visit and the amazing comments for our team's abilities. They will be most flattered and we will continue to keep up the good work. We look forward to your next visit. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for taking time to leave such and excellent review. Don't forget, when you purchase a vehicle from Holm Automotive, you also get a fantastic benefit: 2 years of complimentary maintenance! To take advantage of this amazing offer, simply get in touch with Noe or our service department to book your first oil change and keep your ride cruising smoothly. You can sit back and relax, we've got everything covered! We appreciate your business! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for bringing this to our attention. We sincerely apologize that your experience took a negative turn after declining the extended warranty. At Holm Automotive Center, we strive to provide a consistently positive experience for all our customers, regardless of their purchase decisions. We will be sure to address this issue with our sales staff to ensure everyone feels welcome and respected throughout the car buying process. There's no excuse for a shift in attitude, and we appreciate you letting us know about this so we can improve. We appreciate the high ranking review albeit the problem encountered and look forward to providing your complimentary maintenance. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for your feedback! We appreciate you taking the time to share your overall good experience at Holm Automotive. We understand your concern about the price increase after the initial payment quote. At Holm Auto, we strive for transparency throughout the buying process. If there were unexpected adjustments to the price, we would appreciate the opportunity to discuss them with you in more detail. Please don't hesitate to reach out to our sales manager to clarify the breakdown of your final payment. We also appreciate your feedback regarding the OnStar service. While we believe it offers valuable features, it's important that you feel empowered to choose the services that best fit your needs. In the future, our sales team will ensure you feel comfortable declining any add-on services. Thank you again for your feedback. We value your business and will use your comments to continuously improve the car buying experience for all our customers. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

We're thrilled to hear you found a deal you couldn't pass up at Holm Automotive Center! Finding the perfect vehicle for your needs at the right price is what we strive for. Our team is dedicated to customer care and that includes ensuring you receive a fair price on your trade-in. Congratulations on your new pickup truck, and we hope it brings you many happy miles! We look forward to serving up your complimentary maintenance. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

We at Holm Automotive Center are absolutely delighted to read your review! It means the world to us that you had such a fantastic first-time experience. Hearing that everyone on our team was friendly and went above and beyond to assist you truly warms our hearts. We take pride in providing exceptional customer service, and your feedback lets us know we're achieving that goal. We're also thrilled you were impressed with the cleanliness of our building and restrooms. We strive to create a welcoming and comfortable environment for all our customers. Thank you so much for recommending us! It's the highest compliment we can receive. We look forward to serving your complimentary maintenance. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you so much for taking the time to leave this amazing review! We're thrilled to hear that your experience at Holm Automotive was everything you hoped for, and that Noe provided you with 5-star customer service. At Holm Automotive, our Customer Care core value is paramount, and we strive to ensure every customer feels valued and informed throughout the car buying process. Determination to offer the best possible prices is another core value we take seriously, and we're glad our competitive pricing on the vehicle you were researching initially drew you to our dealership. Trust is also a cornerstone of our mission statement, and we're honored that you found the entire buying process to be easy and transparent. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Tom & Sarah, It's been a pleasure serving your needs and working with you to make sure everything came out great today. We appreciate your patience while having the seats done and we are so pleased to be your go to vehicle source. We look forward to serving up your complimentary maintenance! Safe travels! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for the fantastic review! We're thrilled to hear that the team at Holm Automotive Center was both respectful and willing to work with you on your needs. At Holm Automotive, our core value of Teamwork is essential. We believe that by working together, we can achieve the best possible outcome for every customer. It sounds like our team exemplified this value by collaborating to find a solution that met your specific needs. Customer Care is another core value we take very seriously. This means treating you with respect and being understanding of your situation. We're proud that the team made you feel valued and listened to throughout the process. We appreciate you acknowledging that the team was willing to work with you. This reflects our Determination to find solutions and ensure a positive experience for every customer. Thank you for choosing Holm Automotive Center. We look forward to seeing you again in the future! Sincerely, the Holm Automotive Team of Abilene.