Greg Palmer

Marhofer Hyundai's service department in Cuyahoga Falls is TERRIBLE! I had an issue with my 2023 Elantra (that I purchased there) and was told if they couldn't find the problem they would charge me severa is TERRIBLE! I had an issue with my 2023 Elantra (that I purchased there) and was told if they couldn't find the problem they would charge me several hundred dollars, even though my car is almost brand new. They had never heard of the problem I was experiencing. I took it to another dealership 40 miles away and they immediately knew of the problem, got me in the same day and fixed it, as it was a simple software update. On top of that, I had another experience with someone in their service department who was rude and didn't care at all about customer service. I will never go back. Avoid this place at all costs. More

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I and my family have purchased many vehicles over the years from this family owned buisness. Due to the rude and unprofessional service team this will discontniue. When you have customers waiting infro years from this family owned buisness. Due to the rude and unprofessional service team this will discontniue. When you have customers waiting infront of you, don't ignore them and keep making phone calls. They then proceeded to tell me they don't carry synthetic blend oil and my oil change would be a 100 bucks. You morons could have tell me that when I made the appointment. Rude, dissrespectful, and lazy are the words that come to mine with your service team. The money my family and freinds have spent I/we deserve better. I am done ! More

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