Evelyn Betancourt

My vehicle has been in and out the shop the past two months and today I find out my transmission still does not shift correctly. I'm not sure if the mechanic working on my truck is competent. Idk what months and today I find out my transmission still does not shift correctly. I'm not sure if the mechanic working on my truck is competent. Idk what's going on this is a ford vehicle. I would not recommend Ford vehicles or services based on my experience. More

by hollisar Verified Customer Verified Customer

Helpful 0

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The experience was relatively pleasant. We were able to get the price we asked for and the features we were looking for. However, the paperwork process took way too long. Compared to my las We were able to get the price we asked for and the features we were looking for. However, the paperwork process took way too long. Compared to my last purchase, a 2018 Tesla Model 3, this was painful and didn't need to be this hard. Everyone was pleasant and professional; it just needs to be streamlined. Also, a few details were missed that I have had to go back to the dealership to resolve. In particular, why was the vehicle not given a full charge before I took over? You wouldn't sell a gas engine with an empty tank; why give a customer an EV with no range? More

by klesley Verified Customer Verified Customer

Helpful 9

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At this point I am still awaiting the second key and to hear from the finance company hear from the finance company More

by WJA3094 Verified Customer Verified Customer

Helpful 11

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Sonny is an excellent sales person. His wife was excellent too. Great job. Appreciate the way they explained everything and got my financing where I wanted it to be. They explained His wife was excellent too. Great job. Appreciate the way they explained everything and got my financing where I wanted it to be. They explained how the vehicle works. There was an issue with the vehicle and it was handled and resolved right away. More

by DJASKEI2 Verified Customer Verified Customer

Helpful 12

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I love shopping for a vehicle from a Dealership where the sales staff aren’t pushy and pressuring the customers to make the sale. My husband and I have been looking for a F250 pick up truck for over a year. sales staff aren’t pushy and pressuring the customers to make the sale. My husband and I have been looking for a F250 pick up truck for over a year. The pandemic complicated our search as it was more important to find exactly what we wanted at the right price. Sonny Betancourt and his wife Evelyn Betancourt were always available to answer any questions that we had. When we found our perfect truck at Banister Ford the sale and delivery process was easy and the customer service was exceptional. I highly recommend Sonny and Banister Ford! More

Helpful 9

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There was a slight problem but Ms. Craft step in and resolved it. Thank you Ms. craft Craft step in and resolved it. Thank you Ms. craft More

by KEELSHERMAN9 Verified Customer Verified Customer

Helpful 8

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Stopped pass the dealership and found the perfect Bronco. Shanise was welcoming and able to make the deal work. Their staff has followed up to ensure I am familiar with the vehicle and offered help if needed Shanise was welcoming and able to make the deal work. Their staff has followed up to ensure I am familiar with the vehicle and offered help if needed. More

Helpful 5

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I could not recommend this dealership to anyone. In general, the staff were poorly trained in their jobs - or worse, maybe they are intentionally this bad. I pre-ordered a vehicle and paid a deposit In general, the staff were poorly trained in their jobs - or worse, maybe they are intentionally this bad. I pre-ordered a vehicle and paid a deposit. The staff somehow "lost" my order and either never placed the order or didn't attach my name to the order. After 20 months they finally offered me a similar vehicle to the one I ordered. Upon delivery they then tried to add $2800 to the price. It took 5 hours of back and forth, but they ultimately did give me $2500 towards the difference. Again, I would not recommend this dealership to anyone. More

by Username Verified Customer Verified Customer

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The staff here is amazing! Joesph helped me get the exact car I wanted. Ms Shanise also was very helpful and resourceful. Overall staff was very respectful and professional thr Joesph helped me get the exact car I wanted. Ms Shanise also was very helpful and resourceful. Overall staff was very respectful and professional throughout the whole process. 10 Stars!!!! More

Helpful 3

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I had scheduled an oil change service package online that was advertised at around $85. When I arrived at the dealership, I informed them about my appointment and showed them the email confirmation. However, was advertised at around $85. When I arrived at the dealership, I informed them about my appointment and showed them the email confirmation. However, after the service was completed, I was surprised to see a charge of $250.42 on my bill. The cost had not been explained to me beforehand, and I had expected to pay the amount that was indicated online. I didn't explicitly request all the additional services, and I'm not even sure if they were necessary, so I felt a bit foolish. The cashier mentioned that they don't refer to the online system and instead perform the services based on your instructions. Nevertheless, I showed them the email confirmation and expected to pay less than $100. Furthermore, when I made the appointment online, I had requested the shuttle service. However, when I arrived at the dealership, they informed me that the service would be completed in under an hour, so the shuttle wouldn't be necessary. Unfortunately, the service ended up taking 2 hours from 2:15 PM to 4:15 PM, which caused some trouble for me at work. Lastly, although car wash was not included in the service package, it would have been a nice gesture to compensate for the issues mentioned above. More

by jmco Verified Customer Verified Customer

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