Westgate Chrysler Jeep Dodge RAM
Raleigh, NC
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868 Reviews of Westgate Chrysler Jeep Dodge RAM
Do not take your vehicle into this place for service! I took both my dodge challenger and Ram 1500 in for service back in October 2023. My Challenger needed a battery, however after I received the ca I took both my dodge challenger and Ram 1500 in for service back in October 2023. My Challenger needed a battery, however after I received the car back my dashboard lit up with all kind of warning lights. After 2 months they were unable to correctly diagnose and fix the issue. In February after frustration I took the car to another Dealer in Durham and within a week they diagnosed the issue as being a loose ground wire likely caused by whomever replaced the battery. The dodge Ram was taken in the same week for what I thought was a bad clutch. They diagnosed the issue as a bad clutch, ordered the parts tat came in in January and the have yet to schedule my truck in for service 4 months after the parts came in. After placing weekly chasing phone calls(Often with no return phonecalls) and being told I would be scheduled the following week on and on I went to the drastic measure of having the truck towed to the same dealer in Durham and a 2 days later they diagnosed the issue as an oil pan leak and stated that I didn't need a clutch that I was about to pay for at Westgate. Take your vehicle to this shop at your own peril. More
The happiness from my experience is based solely on the service I received from Jacques Michel @ Westgate Chrysler Jeep Dodge Ram. Their selection is great & after the purchase of "Tango" {the Durango} the service I received from Jacques Michel @ Westgate Chrysler Jeep Dodge Ram. Their selection is great & after the purchase of "Tango" {the Durango} there were a couple of issues regarding the tire & one of the seatbelts that needed attention. While it would take more than the afternoon to repair the issues & the need of a loaner vehicle {that was NOT available}, Mr Michel kindly sat me down with a snack & beverage & then he disappeared. He returned just a bit later with the keys & Tango was safe for the holiday travel planned that weekend. Jacques took it upon himself to make the necessary repairs & get me back on the road safely. What mattered to me that day mattered to him. You care about the vehicle your choosing and Mr Michel will care about you AND your vehicle. My son-in-law purchased a truck from Mr Michel shortly thereafter. He's part of the family now. Go where it matters, go to Westgate and ask for Jacques Michel, the best in the business More
I contacted them about a Maserati GranTurismo. I saw the tps light was on in the photos and asked what was wrong with it and was there any other known problems. I was told the TPS light was from I saw the tps light was on in the photos and asked what was wrong with it and was there any other known problems. I was told the TPS light was from the cold and was no longer on and no other known problems. I asked for a price breakdown. They tried to tack on an 800-dollar charge for low jack/window tint. They wanted to charge 350 to deliver the car from 125 miles away (other dealers have been quoting 500 from over 500 miles away but I was willing to overlook the charge) and after the tax fees they wanted to charge 132.25 non-tax fee. I told them I didn't want nor asked for the low jack/window tint. They told me they put it on all their cars and it couldn't be removed. I said funny... other car dealerships have had no problem removing the charge. Then they said will you buy it if we remove the charge? At this point, you lied and know you did. I am not going to take your word on the TPS light or other known issues. Don't play games and lie to make sales. Integrity is everything. Read the other reviews and just go to a different dealer. More
I Brought a Jeep Cherokee from this company and paid an extra $2000 dollars for Intergrity Full Engine coverage. I brought my Jeep in for service everytime - even paid to have them find out why my Jeep ke extra $2000 dollars for Intergrity Full Engine coverage. I brought my Jeep in for service everytime - even paid to have them find out why my Jeep kept cutting off in the street and why the check engine light wouldn't go out- I was later informed by Integrity Warranty that the oil pump was blown and the oil was splashed back on the under part of the engine so it was the Westgate service repairmen fault - I had to spend almost $10k to replace the motor. I have tried to contact everyone- but everyone blames the other company. Won't buy purchase or referr this company unless I am made Whole. Charles Singletary 919225 4539.Horrible Experience! More
I inquired about a vehicle today, was told it was still available. They took my contact info and I made an appt for tomorrow morning when they opened to test drive it. Instead of calling to inform me some available. They took my contact info and I made an appt for tomorrow morning when they opened to test drive it. Instead of calling to inform me someone else was inquiring about it today, and I needed to come by today instead, they sold it. Poor business practices. I inquired and was set to look at it tomorrow, and I was coming to actually purchase the vehicle. The fact the person I spoke with earlier couldn’t give me the courtesy to tell me someone else was inquiring is just poor business. I will never consider this dealership again. More
I inquired about a vehicle for my business on March 13. I was informed by a female customer service representative that the vehicle was in service and I would be contacted by a member of the sales team. Af I was informed by a female customer service representative that the vehicle was in service and I would be contacted by a member of the sales team. After seven days of waiting, I had my finance call and he was informed the vehicle was available and he could come to test drive it. I went the next day instead of him. After viewing the vehicle and test driving, I gave my information and left. The next morning I made an offer on the vehicle only to be informed they could not accept any offer lower than asking due to the cost they had in the vehicle. The salesman I had was relaying the information he received from the finance manager. I saw on their service record the vehicle had a lo jack system installed and a new alternator. I asked if this was the reason they would not negotiate and I was informed no. I made a second offer that was six hundred dollars less than full asking price. The salesman called back and said the finance manager said he could not take less than asking. I informed the salesman that if this is how this dealership does business and treats their business customers, then I am not interested. The salesman said he would inform the finance manager and I have not received a call or text back. I did submit an email to customer service with no response. This is the most unprofessional dealership I have dealt with. I am writing this review for other business owners and clients to be aware. More
The sales representative - that represented your establishment – displayed a professional customer service philosophy – that should become the standard blue- print; for all of the sales representati establishment – displayed a professional customer service philosophy – that should become the standard blue- print; for all of the sales representative at your organization . Mr. Jacques Michel really knows - “HOW TO CLOSE A CUSTOMER”. Mr. Michel had offered a relief -to my car shopping needs, and he also added a lot of personal interpersonal communication with an genial need to satisfy my needs. I am so grateful , and appreciative of his gracious customer service skills. I had visited your car dealership twice before, and was given poor customer service by my previous sales representatives. They were both unconcern with my needs , and did not want to work out a deal- that would be beneficial to both you and your cooperation ; and me. They did not show the care , and eagerness to please me as Mr. Michel had. The only reason , that, I had returned to your car dealership for the third time is because : My partner – Ms. Eugenia Shaw had purchased a vehicle from your Dealership: Also my father Mr. Emmette Smith had purchased a{ DODGE RAM TRUCK}- from your dealership. Because – they had purchased vehicles from your dealership- and were satisfied with the service. I took another chance- and traveled from Butner, North Carolina to your dealership and try to work out a good purchasing car deal. I am so happy and Blessed that you had a sales representative such as- the image of Mr. Michel. He had displayed professionalism, respectability, and personal courtesy. He achieve this -when he – took me out to the car- lot area- where the cars where sitting -and let me see the cars that could satisfy my needs. He made me feel so comfortable , I would have purchased any -one of the three cars- that he showed me. Therefore: I have an suggestion: That would help other sales representatives to achieve the successful satisfactory closing percentages as Mr. Michel. Provide them with a golf cart vehicle- so that they can eliminate their lazy nonchalant way- of conducting their sales practices. Once again , I would like to show my deepest appreciation of , Mr. Jacques Michel – attentive sales skills . Thank you for your concern. KENT FREEMAN President of the FUNK MUSIC PRESERVATION SOCIETY(FMPS) More
Professional, courteous and responsive to our needs and desires vehicle. Salesman and sales manager were very. Helpful and responsive. Norman White was the salesman. desires vehicle. Salesman and sales manager were very. Helpful and responsive. Norman White was the salesman. More
I bought a Jeep Grand Cherokee paid $36,000 cash, found out they sold me a “Lemon car with a manufacture buy back” they sold me the car for the price of a clean title not a lemon title and never discussed out they sold me a “Lemon car with a manufacture buy back” they sold me the car for the price of a clean title not a lemon title and never discussed this to me or else why would I spend $36,000 on a unsafe car to drive around for me and my family . Beware and don’t make the same mistake I did More